Globalization of markets involves new strategies and price policies from professionals that contribute to global competitiveness. Airline companies are changing tickets’ prices very often considering a variety factors based on their proprietary rules algorithms searching for the most suitable policy. Recently, Artificial Intelligence (AI) models exploited latter task, due compactness, fast adap...

Virtual communities not only allow customers to share ideas and help each other, but also provide new venues for vendors to manage customer relationships. Two studies are presented showing how two companies, one in the software industry and one in the airline industry, have successfully enhanced their relationship with customers by strategically participating in virtual communities. Both compan...

Service quality provides an incentive for customers to come back make repeat demand. Studies have shown that Nigeria aviation industry has failed put into proper perspective the service specific dimensions of reliability, responsiveness, tangibility, assurance, and empathy in its delivery. The study therefore examined effect organisational contextual features on Airline companies Nigeria. Cross...

abstract efficiency concept has a long history in the sciences and its measurement and analysis is a vital importance for firms to achieve the best performance. hence, the aim of this paper is efficiency evaluation of mahan air compared to iata member airlines in middle east and africa. for this purpose, the indicators include available ton kilometer, revenue ton kilometer, revenue passenger ki...

Civil aviation will soon celebrate its centenary. It emerged as a universal means of transportation, to which the latest technological innovations of many kinds have never ceased to be applied. Nowadays different vendor companies have developed an extensive range of solutions to improve the passenger’s journey, streamline and integrate airline and airport operations, track baggage and cargo, an...

This paper examines whether occupancy of seats affects stock returns airline companies and how this relationship is affected by WTI oil prices. Our approach combines revenues (occupancy) costs (oil prices) for 33 U.S. from 1990 to 2019. Using travel capacity utilization data carriers at monthly frequency exploiting fixed-effects regression models, we document a positive relation between returns...

The goal of this research was to investigate how service process fit and facilitating conditions affect usage behavior of SSTs. In this study, we formulated a technology usage model from the perspective of the TAM and customer value, and we collected check-in kiosk usage samples from the Taiwan airport by administering a face-to-face questionnaire to willing respondents, of which 429 were retur...