This research looks into the influence of the service quality and price on customer’s satisfaction and loyalty of commercial airline service industry. The objective of this research is to test and analyse the effect of service quality and price toward customer’s satisfaction and loyalty. This research used primary data through a survey of 310 respondents. The respondents were passengers, who ha...

In this paper we study resource allocation problems that involve multiple self-interested parties or players, and a central decision maker. We introduce and study the price of fairness, which is the relative system efficiency loss under a “fair” allocation assuming that a fully efficient allocation is one that maximizes the sum of player utilities. We focus on two well accepted, axiomatically j...

This study adopts illusion of control and lateral consumer relationship to investigate their effects on price fairness in online auction and group buying context. These two variables have been known to have strong influences in fairness perception on human decision making processes and outcomes. Through laboratory experiments, this study demonstrates that consumers’ perception on illusion of co...

This study aims to examine the positive effect of food quality and brand image on satisfaction word mouth. Then, tested moderation price fairness relationship between product Methods data collection by using a questionnaire. The number samples in this were 260 fast restaurant customers. Data analysis with partial least square-structural equation modeling (PLS-SEM). results showed that had satis...

In this paper we consider the fair division of chores (tasks that need to be performed by agents, with negative utility for them), and study the loss in social welfare due to fairness. Previous work has been done on this so-called price of fairness, concerning fair division of cakes and chores with non-connected pieces and of cakes with connected pieces. We provide tight or nearly tight bounds ...

This study examines consumers’ adoption behaviour of digital information products involving network effect and bandwagon effect simultaneously. Smartphone is selected as a typical object. We propose that perceived number of users is the common measurement of both effects. In addition, perceived complementarily is another factor of network effect, and bandwagon effect consists of popularity and ...

in this study, we assess the impact of oil price changes on the macroeconomic variables of some oil importers in oecd countries, including usa, italian, france and japan during the period 1960-2002. the results for different countries imply asymmetric impact of oil price changes on gdp growth rates; moreover, the results show that monetary shocks are an important and noticeable factor explainin...

Purpose This study examines the influence of service quality dimensions (food quality, physical environment and employee quality) brand image fast-food restaurants on price fairness its consequence customer retention. Design/methodology/approach survey collected 331 responses using public intercept method. Data analysis involved performing confirmatory factor (CFA) measurement model, followed b...

Incorporating fairness criteria in optimization problems comes at a certain cost, which is measured by the so-called price of fairness. Here we consider the allocation of indivisible goods. For envy-freeness as fairness criterion it is known from literature that the price of fairness can increase linearly in terms of the number of agents. For the constructive lower bound a quadratic number of i...