The performance of a company is supported by the workers from various departments and levels work in company. Performance measurement needed to evaluate condition Bakom Metal Industry an automotive that produces pistons. BMI OEM has become supplier several large companies such as Astra Daihatsu. One play essential role increasing company's sales Production Department. Therefore, this study aims...

Benchmarking and self-assessment is being used increasingly by industry as a tool to help identify “best practice”, and to identify areas for improvement. In the quality management area, the impact has been particularly striking. In the US and Europe the Malcolm Baldrige National Quality Award has been particularly effective. Many companies have used it both for benchmarking and self-assessment...

Although technology has greatly enhanced the ability of government to provide resources electronically, there is still a need for the development of knowledge management systems that potentially improve flexibility and provide citizens with better service. As e-government continues to grow, a key area is the advancement of leadership to increasingly provide effective knowledge resources to the ...

Improving quality and operational practices in education organizations developing a culture of continuous improvement are crucial yet challenging endeavors because the complex nature organizations. While management can clearly improve these several aspects, empirical research for educational is sparse lack suitable frameworks assessing quality. In this paper, we present first large-scale study ...