This chapter aims to examine the role of intellectual capital in order to enhance the organizational performance of airline industry in Malaysia. Five components of intellectual capital, namely human capital, customer capital, structural capital, technological capital, and spiritual capital, were used to investigate the role of intellectual capital in airline industry in Malaysia. A structured ...

in this study the association between social capital and entrepreneurial locus of control among small and medium-sized enterprises’ managers is evaluated. the innovation of this study is theorizing and clarifying the role of social capital and its dimensions in fostering managers' internal locus of control. internal locus of control is one of the most frequently mentioned personal characte...

The authors consider that social networks are important artifacts of organizations. The relational capital of an organization tends to include intangible factors, and consequently, it is not always possible to have this value from accounting systems because it is almost invisible in conventional forms of information systems. There are several evaluation network models, but there is still a need...

with organizations entering knowledge-based economy, knowledge and as a result intangible assets is considered as one of the most important competitive advantages in organizations. nowadays using intangible assets has a very significant influence on organizations’ success and survival social and intellectual capitals are among the most important intangible assets. social capital enjoys being au...

In this study the researcher worked on the relationship of human capital investment on customer satisfaction. The mediating variable employee performance is also included in the study which gives the positive and significant results. The results are concluded by applying the regression analysis in three steps. The primary data is collected by using questionnaires and sample size was 345. Hence ...

Aim-To test the effect of intellectual capital management on organizational competitive advantage in Egyptian hospitals. MethodThis study is a cross-sectional analytical study. The study was conducted in two hospitals (El-Nozha International Hospital and El-Demerdash Hospital). Study subjects consisted of three levels of management either nurses or physicians. (36) from El Nozha and (70) from E...

today, customer satisfaction as a factor of success of companies has a main importance in the marketing literature. this study has been done to identify factors affecting customer satisfaction with an emphasis on the social capital and the organizational justice. the statistical population of the study includes staff and customers of the commercial banks in tehran, qom and markazi provinces. to...