results the results showed that the means of patients' expectations were more than their perceptions of the quality of provided services in all dimensions, which indicated that there were gaps in all dimensions. the highest and lowest means of negative gaps were related to empathy (-0.52 ± 0.48) and tangibility (-0.29 ± 0.51). in addition, among the studied patients' demographic characteristics...

Ventilator-associated pneumonia (VAP) is a common complication of patients receiving invasive mechanical ventilation support. VAP continues to be associated with high morbidity, mortality, hospital cost ($10,000 to $25,000) and ICU stay.1 Depending on the definition used, the VAP rate ranges from 1.2 to 8.5 cases per 1,000 ventilators days.2 Prevention of complications and patient safety is cur...

In an era of increasingly complex medical care and escalating costs, healthcare decision-makers often rely on a broad range of indicators to gauge the health of a population, the quality of hospital care and the performance of healthcare systems. Reports that rank the health of Canadians and Canada's healthcare systems according to these indicators are widely cited in the media. These reports a...

BACKGROUND Quality indicators are measured aspects of healthcare, reflecting the performance of a healthcare provider or healthcare system. They have a crucial role in programmes to assess and improve healthcare. Many performance measures for primary care have been developed. Only the Catalan model for patient safety in primary care identifies key domains of patient safety in primary care. OB...

introduction: methodologically correct assessment of patient satisfaction (ps) plays a crucial role for quality-improvement purposes. evaluation of iranian literature on emergency department’s ps resulted in an emerging need for developing a new instrument with satisfactory psychometric properties. the present study, aimed to develop and initially validate a scale to measure ps in emergency dep...

In this paper we present the MIR index, a composite index of Medical Information Reliability. This percentage index is intended as a simple indicator of Information Quality of medical online resources from the perspective of their potential consumers. We exemplify its application in the domain of the Non Conventional and Complementary Medicine (NCM/CAM) for its lack of institutional professiona...

Assessing care quality and performance is essential to improve healthcare processes and population health management. However, due to bad system design and lack of access to required data, this assessment is often delayed or not done at all. The goal of our research is to investigate an advanced analytics platform that enables healthcare quality and performance assessment. We used a user-center...

Descriptive-exploratory study, aiming to propose a program of qualification for the nursing staff, based on an indicator of healthcare quality related to the newborn’s skin integrity during a given period of hospital internment. Data from 121 newborns, collected during their stays at a neonatal unit of a university hospital according to the acquired skin injuries, associated risk factors and in...

BACKGROUND AND OBJECTIVE Risk-adjusted mortality rates can be used as a quality indicator if it is assumed that the discrepancy between predicted and actual mortality can be attributed to the quality of healthcare (ie, the model has attributional validity). The Development And Validation of Risk-adjusted Outcomes for Systems of emergency care (DAVROS) model predicts 7-day mortality in emergency...

Accessibility and satisfaction related to healthcare services are conceived as multidimensional concepts. These concepts can be studied using objective and subjective measures. In this study, we created two indices: a composite healthcare accessibility index (CHCA) and a composite healthcare satisfaction index (CHCS). To calculate the CHCA index we used three indicators based on three component...