introduction: various types of software are used in health care organizations to manage information and care processes. the quality of software has been an important concern for both health authorities and designers of health information technology. thus, assessing the effect of software quality on the performance quality of healthcare institutions is essential. method: the most important healt...

the objective of this study is to measure the city of tehran’s environmental quality in 2006 (the last census year). primarily, with a comparative analysis of a variety of urban sustainability indicator models, a collection of 54 indicators have been chosen and categorized as indicators of increase or decrease in urban environmental quality in the form of a simple mathematical model. based o...

the objective of this study is to measure the city of tehran’s environmental quality in 2006 (the last census year). primarily, with a comparative analysis of a variety of urban sustainability indicator models, a collection of 54 indicators have been chosen and categorized as indicators of increase or decrease in urban environmental quality in the form of a simple mathematical model. based on t...

BACKGROUND The measurement of healthcare provider performance is becoming more widespread. Physicians have been guarded about performance measurement, in part because the methodology for comparative measurement of care quality is underdeveloped. Comprehensive quality improvement will require comprehensive measurement, implying the aggregation of multiple quality metrics into composite indicator...

Consumer satisfaction with healthcare is an important quality and outcome indicator. Satisfaction may be at the crux of survival for healthcare delivery systems because it creates the competitive edge in healthcare. To better understand patient satisfaction by examining consumer healthcare experiences and expectations, a study was conducted. An important concept identified in the data, MY CARE,...

background and objectives: data on patient complains can be used as a feedback to improve the quality of healthcare services. the aim of this study was to develop an indicator for reliable retrieval of statistical data on patient complaints.   methods: a triangulated study was conducted. a comprehensive literature review was done to identifying the relevant major themes. two-rounds of delphi se...

Background and Objectives: Data on patient complains can be used as a feedback to improve the quality of healthcare services. The aim of this study was to develop an indicator for reliable retrieval of statistical data on patient complaints.   Methods: A triangulated study was conducted. A comprehensive literature review was done to identifying the relevant major themes. Two-rounds of Delphi ...