Due to the growing prominence of total quality management (TQM) in health care, the present study was conducted to identify the set of TQM practices for its successful implementation in healthcare institutions through a systematic review of literature. A research strategy was performed on the selected papers published between 1995 and 2009. An appropriate database was chosen and 15 peer-reviewe...

It is often argued that Total Quality Management (TQM) should be tailored to an organisation’s needs (Robin and Dennis, 1995). This view has also been supported by the work of a number of quality practitioners who argue that TQM needs to take account of the different technology histories and backgrounds of organisations. Other differences include different markets that are served with different...

This paper discusses the relationship between the implementation of Total Quality Management (TQM) and innovation performance. The discussion arises primarily based on the considerable controversy concerning this relationship that appears in the literature. As of interest to resolve this controversy, a research framework is developed preceded by a theoretical discussion of the multidimensionali...

Recognition of quality management as an important factor holds the key to competitiveness in the global market irrespective of the size of the company. Total Quality Management (TQM) practices are primarily found in larger and multinational organizations but little has been written on how TQM has been applied in SMEs of Malaysia. This project reports the results of a full survey conducted among...

Presents the key findings of a study into quality practices of a number of organisations in one of the Arab countries, Qatar, which is recognised as one of the leading liquefied natural gas-exporting regions since its reserves of gas represent about 7.4 per cent of the world total. The purposes of the study were to assess: the awareness, the understanding, the progress of, and reasons for the i...

Purpose – The purpose of this paper is to present a set of total quality management (TQM) and supply chain management (SCM) practices through an extensive literature review and to identify the relationships among them by comparing the identified TQM and SCM practices. Design/methodology/approach – An extensive overview of the practices of TQM and SCM is carried out using published research pape...

The present study has evaluated the effect of TQM practices on business performance of manufacturing firms in Pakistan. A sample of 65 managers working in the quality assurance department was taken from these manufacturing firms and their responses were collected using a structured questionnaire. Descriptive statistics were used to demonstrate the effect of different levels of TQM practices on ...

This exploratory study has provided an insight into implementation of TQM in Pakistani textile manufacturing industry and factors that were considered to be critical to adoption of TQM. The cross sectional results show that TQM is largely implemented in manufacturing/operating function and little in other functional areas. TQM is a philosophy mainly adopted by large organizations. Whereas, SME ...

This study has four main goals: (1) diagnosing the organizational culture of Tehran's pharmaceutical companies; (2) investigating the implementation of different categories of TQM in these companies; (3) comparing two models explaining the relationships among culture, TQM and performance; (4) determining the effect of culture and TQM on performance, according to the preferential structural equa...