Purpose: The purpose of this paper is to propose a framework airlines customer’s evaluation green service quality toward satisfaction provided by Malaysia Airline Companies.
 
 Design/Methodology/Approach: This reviews the conceptual and empirical literature develop model various aspects – customer relationship encompassed concept ‘airline satisfaction’ assess advantages disadvantages...

The airline industry is undergoing a very difficult time and many companies are in search of service segmentation strategies that will satisfy different target market segments. This study attempts to identify the service dimensions that matter most to current airline passengers. The research measures and compares differences in passengers’ expectations of the desired airline service quality in ...

This study explores the impact of servant leadership (SL) on job performance among service employees in Jordanian airline companies. A convenient sample (201) answered self-administrated questionnaire. Structural Equation Model/AMOS was applied for statistical analysis. Results revealed a positive aggregate SL (R-square = 0.44). Respondents showed moderate agreement that their leaders are exhib...

This study aimed to determine which services provided by airlines had an influence on recommendations. The authors collected passenger scores from the years between 2014 2019 concerning top 10 airline companies of website www.AirlineQuality.com, is site most commonly used passengers evaluate and airports worldwide. In total, we analyzed 5512 ratings. Binary logistic regression was applied test ...

This paper aims to examine the financial risks faced by Chinese airline companies and provide useful information investors who are interested in investing these firms. The study will conduct valuations on three largest China, namely China Southern Airlines, Air Eastern assess differences taken companies. methodology used be Capital Asset Pricing Model (CAPM) metric of beta, which is volatility ...

E-Ticketing is recognized as one of the online shopping facilities provided by Malaysian companies to consumers. It was pioneered by Air Asia, low budget Airline Company, and its usage has increased with the rapid growth of technological infrastructure and Internet usage. This study aims to identify e-ticketing trends among urban communities. In addition, the characteristics of e-ticketers and ...