background and objectives: discharge against medical advice (dama) is a significant healthcare problem posing negative impact on effectiveness of patient care and costs of the health system. in order to address this problem, first the potential influencing factor should be identifies. this study followed two major objectives: first, to evaluate the prevalence and potential causes of dama, and s...

background: caring is the core of nursing and holistic high-quality care is considered as one of the main concerns of nursing managers. evaluation by main care recipients and assessment of their satisfaction with different levels of care is a way to determine and improve the quality of nursing care. the aim of this study was to determine the relationship between the quality of nurses’ caring be...

implementation of patient feedback is considered as a critical part of effective and efficient management in developed countries. the main objectives of this study were to assess patient satisfaction with the services provided in hospitals affiliated to tehran university of medical sciences, iran, identify areas of patient dissatisfaction, and find ways to improve patient satisfaction with hosp...

background: in today's competitive world, organizations' survival and success depends on satisfying customer needs and ex­pec­tations. this is particularly important in health care sector where quality of service and customer relations are the key suc­cess factors. the purpose of this research was to determine whether there was a relationship between patient satisfaction and loyalty to the serv...

one of the advanced nursing care procedures emphasized by nursing organizations around the world is patient or nursing advocacy. in addition to illustrating the professional power of nursing, it helps to provide effective nursing care. the aim of the present study was to explain the concept of patient advocacy from the perspective of iranian clinical nurses. this was a qualitative study that ex...

Marketing concepts and definitions have remained relatively unchanged until recently. Electronic Customer Relationship Management (ECRM) has forced marketing managers to reevaluate how, when and to what extent they interact with their customers. Organizations will lose loyal customers if they do not recognize and react to the changing demands of customers. In addition, marketing to a new a cust...

in recent decades, by increasing complexity of drug therapy, pharmacists considered as health- care members who can help optimizing drug therapy. we know that medicines do not have the anticipated effects all the times and a vast variability may exist in their behaviors in the body. so, it is very crucial to individualize treatment for every single patient. nowadays, optimizing drug therapy in ...

conclusions results of the current study confirmed the effect of supportive nursing care on increasing the level of satisfaction in ect receiving patients, recommending the use of this therapeutic method. results the results showed similarities in socio-personal characteristics of both groups. however, there was a significant difference (p < 0.001) between the means of satisfaction in the group...