There are significant structural differences between the manufacturing and service sectors at firm level, but quality management research has not yet identified similarities or in practices of these two sectors. This study examined 15 years repeated cross-sectional data for firms that applied to Malcolm Baldrige National Quality Award 1991 2006. Based on contingency theory, we looked their impl...

Introduction: Health care industry consists of an unexpected and confusing environment in which quality events play the important role. In such conditions, the necessary changes should be made. Excellence models are general oriented frameworks that are able to achieve the above intention. Materials & Methods: This study is a descriptive cross-sectional study. Data gathered by a standard chec...

As the market competition for ICT products and services businesses continues to increase, B2B companies are expected improve their performance in order win share. Design implementation of Performance Management Systems (PMS) essential components management control systems providing best business solutions. This research proposes a modification Malcolm Baldrige Criteria Excellence (MBCfPE) Knowl...

introduction: health care industry consists of an unexpected and confusing environment in which quality events play the important role. in such conditions, the necessary changes should be made. excellence models are general oriented frameworks that are able to achieve the above intention. materials & methods: this study is a descriptive cross-sectional study. data gathered by a standard checkli...

This study reports a recent survey of the current state of quality management implementation and practices in China with reference to the Malcolm Baldrige National Quality Award (MBNQA) criteria. Comparisons are made between firms in three different stages of the development of a quality system: firms that focus on inspection, statistical quality control, and total quality management. The resul...

Effective performance measurement is an important task in the discipline of engineering management. With the support of City University of Hong Kong, a research project was initiated to develop a knowledge-based expert self-assessment (KES) training toolkit on measuring and assessing organisational performance based on the evaluation criteria of a renowned Business Excellence Model—the Malcolm ...

In this paper we describe and explore a management tool called the Caux Round Table Self-Assessment and Improvement Process (SAIP). Based upon the Caux Round Table Principles for Business--a stakeholder-based, transcultural statement of business values--the SAIP assists executives with the task of shaping their firm's conscience through an organizational self-appraisal process. This process is ...