BEA economist looks at sumers essentially separate tion strategies at an airline, the airline price strategies themselves through the ticket authors developed a simple the-The role of pricing strategies, choices that they make. This oretical model of second-degree which can have a profound im­ type of self selection is referred price discrimination and applied pact on companies' profitability, ...

Not until very recently has mobile phone technology become sophisticated enough to allow more complex customized programs, which enable companies to offer new services to customers as part of customer relationship management (CRM) programs. In order to enhance customer relationships and to be adopted by customers, new mobile services need to be perceived as valuable additions to existing servic...

The productivity of the airline industry has increased over time after the deregulation. Longer flights, higher aircraft utilization rates, along with more fuel efficient aircraft, and operational plans designed to economize fuel are major reasons to expect better productivity performance in the airline industry. This achievement cannot be realized unless technological changes in the aircraft m...

The Internet not only has changed the dynamics of our collective attention but also through the transactional log of online activities, provides us with the opportunity to study attention dynamics at scale. In this paper, we particularly study attention to aircraft incidents and accidents using Wikipedia transactional data in two different language editions, English and Spanish. We study both t...

This study examines how corporate reputation is perceived by investors through the financial performance and equilibrium of several airline companies. We used a sample 22 Nineteen are listed in World Airline Awards 2018 ranking based on client satisfaction, three companies included Fortune enjoying best reputations industry. The analyzed period was 2016–2018. purpose this to rank indicators mea...

Airline companies today face formidable competitive pressure. To confront these problems and sustain competitive advantages, many companies have resorted to downsizing; this method, however, often results in the overworking of a small number of workers, especially in the case of aircraft maintenance staff, who are largely responsible for aviation safety. At the same time, during the staff annua...

Until recently, customer service was exclusively provided over traditional channels. Customers could write an email or call a service center if they had questions or problems with a product or service. In recent times, this has changed dramatically as companies explore new channels to offer customer service. With the increasing popularity of social media, more companies thrive to provide custom...