Balanced Scorecard is a performance management tool that enables efficient business management. Information like cause-and-effect relations of the performance indicators improves the approach further. That is the reason why we consider Balanced Scorecards as a knowledge system. Topic Maps are a standard to represent knowledge in a digital way and they concentrate on the findability of informati...

organizational performance improvement is the concept of measuring the output of an organization, then modifying the process or procedure to increase the output, increase efficiency, or increase the effectiveness of the process or procedure. in this paper, a methodology is presented for applying simultaneous the efqm excellence model and the balanced scorecard in organizational performance impr...

abstract: background: depending on the importance of a good performance appraisal system to achieve organizational strategies, balanced scorecard technique provides a comprehensive foundation for interpreting and translating organization’s vision and strategy in a set of performance measures by regarding an overall view of organization in four perspectives included customer, internal processes,...

A balanced scorecard (BSC) is a management decision tool intended to be the corporate performance measurement. It also can play an important role in transforming an organization’s mission and strategy into a balanced set of integrated performance measures. Assigning suitable weight to each level of balanced scorecard is crucial to conduct performance evaluation effectively. In this research a c...

Performance measurements play an important role in understanding the determinants of successful performance of firms. The balanced scorecard is one of the integrated performance measurement systems that has wide acceptance in several countries. The prior studies investigated different aspects of balanced scorecard in the developed countries, but this study contributes to the performance measure...

universities have a magnificent role in the sustainable development of their country and international scientific production of their country. purpose of this paper is expansion of using balance scorecard in universities in order to improve performance of universities in learning and educating. the balanced scorecard (bsc) is an extensively adopted performance management framework in a lot of o...

Several years ago we introduced the Balanced Scorecard (Kaplan and Norton 1992). We began with the premise that an exclusive reliance on financial measures in a management system is insufficient. Financial measures are lag indicators that report on the outcomes from past actions. Exclusive reliance on financial indicators could promote behavior that sacrifices long-term value creation for short...

The purpose of this study is to examine the role of the bal-anced scorecard in Government MIS Department. The frame of Government MIS Department performance applying the balanced scorecard methodol-ogy, analytic hierarchy process (AHP) and fuzzy AHP is developed by review the studies of balanced scorecard and information systems. Then, this study adopted 13 valid questionnaires in the Taiwan’s ...

The balanced business scorecard is a widely-used management framework for optimal measurement of organizational performance. Explains that the scorecard originated in an attempt to address the problem of systems apparently not working. However, the problem proved to be less the information systems than the broader organizational systems, specifically business performance measurement. Discusses ...