Problem statement: There are several IT best practices and IT standards, which are independently supporting enterprises. Some of them have similarities and other differ from each other. This study discusses these best practices and standards in contrast with ITIL. Approach: CMMI, CobiT, eTOM, ISO 9000, ISO/IEC 17799, Malcolm Baldrige and Six Sigma will be introduces along with ITIL. Results: Th...

The Malcolm Baldrige National Quality Award (MBNQA) is well known to assess quality and business processes in a variety of sectors, including government. In this study, we investigate the relationship between aspects of the MBNQA’s leadership triad and knowledge management in an e-government context. Specifically, we survey 1,100 employees of a medium-sized city government in the United States ...

This paper presents usability perspective in the most frequently used models of software quality characteristics, namely FCM, CSQ and ISO 9126. Furthermore, it discuses the requirements, in terms of usability, in ISO 9001 quality assurance international standard (using the ISO 9000-3 guidelines for software as well), in Malcolm Baldrige National Quality Awards and in Capability Maturity Model. ...

This paper presents a patient safety applicator tool for implementing and assessing patient safety systems in health care institutions. The applicator tool consists of critical processes and performance measures identified in the context of the 2003 Malcolm Baldrige National Quality Award (MBNQA) Health Care Criteria for Performance Excellence. The Delphi technique was used for gaining consensu...

An organization's performance can be led by implementing a management approach called "business excellence." However, the European Foundation for Quality Management (EFQM) and Malcolm Baldrige National Award (MBNQA) are two most well-known excellence models. Prior to Covid-19 outbreak, there was no significant crisis within decade that put those business principles test. This paper looks concep...

This study aims to determine the positive and negative impacts of applying Malcolm Baldrige Method in business world. also find out whether it is possible if applied MSMEs Indonesia which their development are distinguished by 4 criteria namely Livelihood Activities, Micro Enterprise, Small Dynamic Enterprise Fast Moving while for Assessment there 7 pillars assessment Leadership, Strategic Plan...