BACKGROUND Job satisfaction among health workers is an important indicator in assessing the performance and efficiency of health services. OBJECTIVE This study measured job satisfaction and determined associated factors among health workers in 38 commune health stations in an urban district and a rural district of Hanoi, Vietnam. A total of 252 health workers (36 medical doctors and 216 nurse...

Professional Standards Review Organizations (PSRO's) came into being because of the need for our health care delivery system to provide high-quality care at reasonable cost to our country's citizens. All those involved in the system must bear a part of the responsibility for the failures of that system in the past. And, there is no doubt that while our health care system has had many successes,...

OBJECTIVE Musculoskeletal medicine is becoming an increasingly essential part of primary care medicine. The American Academy of Pediatrics (AAP) Surgical Advisory Panel recently published voluntary guidelines to establish diagnoses that should be referred to a pediatric specialist rather than a general specialist (pediatric orthopedic surgery vs general orthopedic surgery). Given the crisis in ...

The new communication and information systems have significantly increased the possibilities offered to professional companies for developing and maintaining long-term customer relationships. However, technology alone cannot ensure the success of CRM strategies. The implementation of a customer-centred culture, shared by the entire professional organisation, requires the combination of human re...