rapid growth of e-commerce has made the competition quite different. in this new environment customers have wide choices and are looking forward to the support which guarantees the delivery of what they have chosen. this leads to complexity in the relationship between the provider and the customer which obviously is made more in a b2b environment. service level agreement (sla) is a key tool to ...

introduction: the purpose of this study was determine the application of knowledge management among the staff members of central, faculty, and hospital libraries at tabriz university of medical sciences (tabriz, iran), based on hissig model. hissig model consists of four processes including knowledge creation, storage, sharing, and application. methods: this descriptive survey included all of t...

conclusions the findings of this study support concern about inadequate knowledge, attitudes, and practice regarding chronic pain management. we believe that further education and practical training will be needed for adequate pain management. background pain can adversely affect every aspect of a patient’s daily activity, and consequently, it has a great influence on the quality of life. studi...

in the developed countries, many organizations are regarded as knowledge-based businesses in which knowledge management is necessary. today, this science is changing into integral activity of business in organizations. one of the concerns of knowledge management is its implementation.many companies and organizations which try to start knowledge management don’t ensure that the best approach is ...

abstract personal knowledge management has been developed in various fields such as knowledge management, personal information management, communication psychology and philosophy of science, management, communications, and so a lot of research to a few experimental or approved about (pkm) is a research that the original data is just a few pages. so research in this area seems to be very focused...

aim of the present research was to design a proper model for management of knowledge in environmental organizations of country. in study of the model, suitability of the proposed model was researched by asking views of directors, deputies, managers of groups and scientific board members of environmental organizations of country. for this purpose, with review of research literature, insight pro...

introduction: organizational memory (om) is a tool for implementation of knowledge management. the objective of this study was designing an om for medical records (mr) departments. methods: this descriptive study was carried out in 2007. the study population consisted of all employees in five teaching hospitals in tabriz. process and required knowledge identification was performed through quest...

the paper seeks to identify starbuck's experience in using social media, understand how social media is linked to customer knowledge management, and assess how social media services could have contributed to starbucks success. starbucks demonstrates versatility to engage customers and support different part of customer knowledge management strategy through various social media platforms, such a...

Hi-tech industry plays a vital role in the Taiwanese economy, with products characterized by short product life cycle, great investment amount, fast market changes, and high rate of product upgrade. Under global competitive pressure, the hitech industry has adopted information technology to shorten the process, reduce costs, increase flexibility, improve product or service quality, and thus enh...

Purpose – This paper aims to propose a conceptual model for understanding the influence of change readiness on knowledge management processes and knowledge management effectiveness. It is suggested that change readiness should be assessed as a multidimensional construct consisting of psychological and structural facets. Furthermore, as the process of managing organizational knowledge requires i...