The purpose of this paper is to examine the factors influencing the adoption of the online public grievance redressal system (OPGRS) in the Indian context. This e-government initiative is based on the government’s long term strategic policy that aims to reform and overhaul the Indian bureaucracy. The model developed is based on the unified theory of acceptance and use of technology (UTAUT) and ...

Google's AdWords processes information about what sorts of content users are browsing for about a quarter of all web site visits. The significance of AdWords' use of this vast amount of personal data lies not in its use for such obviously authoritarian purposes but instead as a network of grey surveillance with Google acting as the hub and the various publishers, advertisers, and users watching...

This report provides nationwide and state-specific estimates of U.S. health care administration spending and potential savings in 2003 were the United States to institute a Canadian-style national health insurance system. The United States wastes more on health care bureaucracy than it would cost to provide health care to all its uninsured. Administrative expenses will consume at least dollar 3...

Bureaucracy is featured by vertical hierarchical structure in which the decision maker usually lacks direct access to the informed agent, and the span of discretionary authority decreases top down. In this paper we investigate the delegation scheme in three-level hierarchies. The minister delegates authority to a biased senior bureaucrat, then the senior can make further delegation decision to ...

Examining past experiences of student activism at Berkeley this article suggests that the present storm of political correctness sweeping American universities represents more than just another of the periodic crusades that have disrupted academic life over the years. The current wave of activism is different largely because the ever-present minorities of militant faculty and student activists ...

This study tests the explanatory power of two prominent public administration theories—political control and representative bureaucracy—in understanding disparities in service provision. While prior research focused on street-level bureaucracy, we here how political group identities top elected law enforcement officials affect distribution youth arrests, alternatives, prosecutions among minorit...