In knowledge-intensive business service, the participation of clients is important to service providers to successfully deliver high-quality service. Our research discusses this topic in enterprise system (ES) service, where clients’ co-production behavior and citizenship behavior are critical because they need to provide specific business knowledge to vendors to develop a satisfactory ES. Howe...

Organization citizenship behavior (OCB) is a term that encompasses voluntary positive behavior of employees of an organization, which support and benefit the organizations. The employees who engage in organizational citizenship behavior may not always be the top performers but they are ones who always make effort to ‘go the extra mile’ or ‘go above and beyond’ the minimum performance required t...

the aim of this study was to investigate the relationship between organizational spirituality and its dimensions and organizational citizenship behavior in the staff of sport and youth office in tehran province. this study used a descriptive-correlation approach which was carried out as a field study. the statistical population consisted of all staff of sport and youth office and 132 subjects w...

introduction: the present study aimed to investigate the relationship between servant leadership with job satisfaction, organizational citizenship behavior and organizational commitment by considering the mediating role of psychological empowerment and organizational justice in an industrial company. method: this study used a correlative research method through structural equation modeling (sem...

This article reviews the relationship between organizational culture Strategic Human Resource Management (SHRM) and Organizational Citizenship Behavior (OCB). Although, Organizational culture and SHRM are important factors influencing organizational citizenship behaviors but little research has been done about how these two factors influencing the organizational citizenship behavior. The main p...

The relationship between subordinates' perceptions of abusive supervision and supervisors' evaluations of subordinates' organizational citizenship behavior (OCB) was explored among a sample of 373 Air National Guard members and their military supervisors. As predicted, the relationship between abusive supervision and subordinates' OCB was stronger among subordinates who defined OCB as extra-rol...

Organizational citizenship behavior has always been tested in the knowledge-intensive sectors of societies. Organizational citizenship behavior is a voluntary and discretionary behavior that is supposed to build up the cultural aspect of the organization; it is not part of the personnel's contractual tasks and can contribute to the successful implementation of the organization's objectives. The...