This study investigated the relationship between financial inclusion and performance of deposit money banks in Nigeria from 2011 to 2021. The specific objectives were investigate customers loan return on assets Nigeria; determine evaluate bank branches spread ascertain online banking agent Nigeria. employed ex post facto correlation research design with secondary data obtained Central Bank inst...

The aim of this study was to investigate effective factors in outsourcing of human resources activities of Saman bank. In this regard, the statistical population of the study consisted of 864 individuals of all employees and related directors in the selected branches of Saman bank and among those individuals, 122 of them were considered as sample size, by using Cochran formula and multistage cl...

This study wants to investigate the rating of the actual customers of banks based on credit risk using multiple criteria decision making and artificial intelligence hyperbolic regression. This is an applied research. The statistical population of the study includes the credit customers of Agriculture Bank in west branches of Mazandaran province, Iran in 2012-2016. A total of 100 cases have been...

The Financial Services Authority, anticipating the movement towards digital (bank 5.0), issued Regulation no. 12/POJK.03/2021 concerning Commercial Banks. However, its coverage is limited. It covers only rules on how to establish and manage branches of existing banks. Not yet available are special arrangements for establishment commercial banks or neo-banks. This paper discusses possibility est...

in order to manage problems and complaints of customers and branches, many banks in the country outsource parts of their customer relationship management to companies such as call centers. since this important unit is managed out of the banks, analyzing the data and evaluating the performance of call centers are very important. on the other hand, many banks are not able to analyze and do not kn...

In today’s economy and society, performance analyses in the services industries attract more and more attention. The traditional data envelopment analysis (DEA) approach requires a consistent operating environment. However, in reality, there is a need to evaluate the units belonging to different environment. This reality challenges the traditional methods of applying DEA theory to real-world ca...

Data envelopment analysis (DEA) is a mathematical approach to measuring the relative efficiency of peer decision-making units (DMUs). It is particularly useful when no a priori information is available on the trade-offs or relationships among various performance measures. A shortcoming of the DEA model, however, is its inability to provide a measure of absolute performance for the DMUs under in...

in this paper, different input-oriented ratio-based dea (dea-r-i) models are proposed. by presenting the envelopment-additive-enhanced russell model based on the dea-r-i form, each decision making unit is evaluated and its efficiency score is calculated. also, by presenting the central resource allocation model based on the dea-r-i form, a suitable benchmark for all dmus is proposed by solving ...