نتایج جستجو برای: serqual model

تعداد نتایج: 2104297  

Journal: :journal of industrial strategic management 2013
s. a. heydariyeh m. hemmati m. a. razaghi

nowadays, managing the relations between customers is a fundamental necessity in activities leading to the promotion in the chain of an organization. in fact, customers satisfaction and quality of services are considered as the vital issues in most industries and services. after-sales services will also become more important in near future in iran and the survival of domestic automobile industr...

Journal: :Valor agregado 2022

El presente estudio genera un modelo de gestión organizacional que analiza las capacidades del capital humano para lograr una calidad servicio carácter intangible enmarca la funcionalidad y perspectivas tienen los clientes exigir su derecho recibir mejores servicios satisfacción sus necesidades. objetivo investigación es proponer mejorar práctica tras el COVID-19 en Asociación Educativa Adventi...

Journal: :Journal of industrial engineering and operation management 2022

PT. XYZ merupakan toko kue dan roti yang cukup terkenal di Indonesia. Salah satu unit nilai GMP-nya belum memenuhi standar berada bawah 75% yaitu Mas Mansyur. Kuesioner awal disebarkan terhadap 30 responden dengan atribut pelayanan sebanyak 15. Hasilnya 9 memiliki persentase ketidakpuasan lebih tinggi 6 kepuasan tinggi, maka indikator tidak puas besar dari puas, 50%. Dengan hasil tersebut dilak...

پایان نامه :وزارت علوم، تحقیقات و فناوری - دانشگاه تربیت مدرس - دانشکده مهندسی 1387

abstract this paper discusses several commonly used models for strategic marketing¹ including market environmental analysis methods (i.e. swot and pest analysis) and strategic marketing tools and techniques (i.e. boston matrix and shell directional policy matrix)and shows how these models may help a firm to achieve its strategic goals. at first, the main reason for doing this research is de...

پایان نامه :وزارت علوم، تحقیقات و فناوری - دانشگاه تربیت مدرس - دانشکده علوم انسانی 1389

rivers and runoff have always been of interest to human beings. in order to make use of the proper water resources, human societies, industrial and agricultural centers, etc. have usually been established near rivers. as the time goes on, these societies developed, and therefore water resources were extracted more and more. consequently, conditions of water quality of the rivers experienced rap...

پایان نامه :وزارت علوم، تحقیقات و فناوری - دانشگاه بیرجند - دانشکده علوم 1391

in this thesis, we consider a mathematical model of cancer with completely unknown parameters. we study the stability of critical points which are biologically admissible. then we consider a control on the system and introduce situations at which solutions are attracted to critical points and so the cancer disease has auto healing. the lyapunov stability method is used for estimating the un...

پایان نامه :دانشگاه آزاد اسلامی - دانشگاه آزاد اسلامی واحد تهران مرکزی - دانشکده زبانهای خارجی 1391

since its introduction in 1959, translation quality assessment (tqa) has been among the most addressed research topics in translation studies. during recent years, there has been a crucial increase on the study of tqa. various methods have come on scene. although these methods are based on scientific theories, most of them have remained at the level of theory. juliane house’s model is among tho...

پایان نامه :وزارت علوم، تحقیقات و فناوری - دانشگاه تبریز 0

a semi-empirical mathematical model for predicting physical part of ignition delay period in the combustion of direct - injection diesel engines with swirl is developed . this model based on a single droplet evaporation model . the governing equations , namely , equations of droplet motion , heat and mass transfer were solved simultaneously using a rung-kutta step by step unmerical method . the...

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