As part of the national quality improvement campaign, industry and government have joined together to establish the Malcolm Baldrige National Quality Award. Created by public law in 1987, the Award promotes an understanding of quality excellence, greater awareness of quality as a crucial competitive element, and sharing of information and strategies. There are three categories in which companie...

Five healthcare systems that have either won the Malcolm Baldrige National Quality Award in Health Care or been documented in extensive case studies share a common model of management: they all emphasize a broadly accepted mission; measured performance; continuous quality improvement; and responsiveness to the needs of patients, physicians, employees, and community stakeholders. This approach p...

UNLABELLED BACKGROUND, OBJECTIVES AND METHOD: The Malcolm Baldrige National Quality Award (MBNQA) provides a set of criteria for organisational quality assessment and improvement that has been used by thousands of business, healthcare and educational organisations for more than a decade. The criteria can be used as a tool for self-evaluation, and are widely recognised as a robust framework for ...

The amount of Small and Medium Enterprises (SMEs) in Indonesia is larger than large industries but possessed very low competitiveness. In many countries, SMEs have a vital role in supporting the economy so should receive more attention in order to sustain and support the economy of a country. SMEs need to implement the Industrial Engineering (IE) tools from an early stage or planning, process, ...

Malcolm Baldrige Criteria for Performance Excellence merupakan salah satu metode peningkatan kinerja organisasi secara keseluruhan dan terus-menerus dengan menggunakan pengukuran memberikan feedback mengenai dalam penyediaan produk jasa yang berkualitas. MBCfPE terdiri dari tujuh kriteria, yaitu Kepemimpinan; Perencanaan Strategis; Fokus pada Pelanggan; Pengukuran, Analisis, Pengelolaan Pengeta...