Recent years have witnessed rising interest towards integrated performance measurement and control systems. Total Quality Management (TQM) and Balanced Scorecard (BSC) are management philosophies that have been widely discussed not only in academic world, but also in business world. The aim of this paper is to compare the contents of TQM and BSC and to build a hierarchy of concepts between thes...

This paper discusses the essences of total quality management (TQM) concept and identifies the principles of successful TQM implementation. It contrasts the Quality Seven (Q7) and the Management Seven (M7) tools commonly used in the TQM process. It also describes the Deming's quality management concept and his fourteenpoint management method. It briefly explains the similarities between softwar...

ABSRACT Implementation of Total Quality Management (TQM) in the construction industry promises several benefits such as more repeat customers, reduced rework, improved employee job satisfaction, higher productivity, improved budget performance, improved schedule performance, better chances in bidding process with pre-qualification, increased market share, etc. Yet, there are several barriers to...

TQM focuses on teamwork, increasing customer satisfaction, and lowering costs. Organizations implement TQM by encouraging managers and employees to collaborate across functions and departments, as well as with customers and suppliers, to identify areas for improvement. The objective of the study is to determine whether the implementation of TQM leads to higher productivity and quality. The stud...

Although much has been written about TQM, little attention has been paid to the potential effects of contextual factors on TQM and TQM–performance relationships. The use of organizational theory to formulate propositions regarding the effects of such factors is especially scarce in the TQM literature. This study uses institutional theory and contingency theory as the basis to test a number of s...

TQM is introduced into many organisations in an attempt to improve productivity and quality. There are a number of organisational variables that have been recognised as influencing the success of TQM implementation including leadership, teamwork, and suppliers. This paper presents findings of a study of the implementation of TQM in Australian health care organisations. Structural factors were o...

This paper presents an empirical study, which examines the effectiveness of Total Quality Management (TQM) practices in R&D environments by demonstrating the effect of TQM practices on R&D performance in terms of product quality and product innovation. Despite numerous studies of the relationship between TQM and organisational performance, little research has been done on the relationship betwe...

This paper presents a comparative study on the relationship between implementing total quality management (TQM) and organisational characteristics (size, type of industry, type of ownership, and degree of innovation) in a newly industrialised country in South East Asia. Vietnam has become the 150th member of the World Trade Organisation (WTO) since January 2007, and this is the first empirical ...

Purpose – The purpose of this paper is to develop a total quality management (TQM) model for healthcare organisations and validate it using a sample of Iranian healthcare organisations. Design/methodology/approach – A validated questionnaire was used to collect data from all healthcare organisations that implemented TQM in Isfahan province, Iran. Findings – Using the proposed model, TQM impleme...

This paper determines the research area of critical success factors of total quality management (TQM) implementation in higher education institutions which has potential to be explored and generate new knowledge, to improve the total quality management practices and outcome especially in higher education institutions. This paper has reviewed all the literature which is relevant to critical succ...