Two forces that dramatically affect the sustainability of firms’ competitive advantage in the new competitive landscape have been identified as globalization and information and communication technologies (ICTs), such as the Internet and intranets (e.g., Castells, 2000; Porter, 2001). Organizations often rely on acquired knowledge from past experiences to make higher quality decisions on busine...

The aim of this study is to propose and discuss a conceptual model to identify the factors responsible for influencing the adoption and success of human resource information systems (HRIS) in public sector organizations in Saudi Arabia. It reviews empirical studies of IT adoption and success at the user level in general and with particular reference to HRIS adoption and success. While a few stu...

Based on a survey data from 361 public employees and suppliers in Taiwan, this study employed the updated DeLone and McLean Information Systems (IS) Success Model to measure e-government procurement (e-GP) system success and assess the moderating effect of computer self-efficacy on users’ judgment of IS success. Results showed that information quality, system quality, and service quality had a ...

As the number of online communities (OCs) continues to increase, it is critical for an OC to satisfy users’ needs in order to encourage and retain their voluntary participation and contribution over time. Consistent with the IS Success model, we argue that information quality and system quality are two important antecedents of OC user satisfaction. However, little IS research has systematically...

E-learning, one of the tools emerged from information technology, has been integrated in many university programs. There are several factors that need to be considered while developing or implementing university curriculums that oVer e-learning based courses. This paper is intended to specify e-learning critical success factors (CSFs) as perceived by university students. The published e-learnin...

Contrary to the “one-fits-all” approach used in the literature on how to sustain virtual communities of practice (VCoPs), this paper advocates that successful management practices should be contingent upon their basic characteristics. More specifically, this study of eight virtual communities of practice investigates how the actions taken by the communities’ leadership teams may influence their...

Customer Relationship Management (CRM) is a concept for increasing companies’ profitability by enabling them to identify and concentrate on their profitable customers. The term Electronic Commerce Customer Relationship Management (ECCRM) refers to the application of CRM in electronic commerce, i.e. when business relationships are maintained via the Internet or Worldwide Web. Previous studies on...

Data quality issues impact an organization’s information system. Dirty data can damage every aspect of a business. In order to ensure data quality in information systems, it is important to understand the underlying factors that influence data quality. A research model was built based on the literature and previous case studies. In order to further develop and testing the research model for cri...

As the market competition becomes keen, constructing a customer relationship management system is coming to the front for winning over new customers, developing service and products for customer satisfaction and retaining existing customers. However, decisions for CRM implementation have been hampered by inconsistency between information technology and marketing strategies, and the lack of conc...

Nowadays, issues such as global climate change, poverty and inequity, and the unsustainable use of resources are driving organizations to incorporate the principles of sustainable development into projects. Sustainable development of organizations and companies requires consideration of all three sustainability dimensions: environmental, economic and social should integrate economic, social and...