Let's consider that we are in charge of developing an application for our travel agent in New York, and that we have decided to make use of an ontology to represent explicitly the knowledge that will be used by it. We will focus to travelling and Lodging, but leisure time, cultural events, tours, etc., will be considered in further stages of our ontology. We know that when a client makes a trip...

In online markets, Word-of-Mouth (WOM) plays a very important role in shoppers’ online purchasing decisions, especially for experience goods. Hotels, as a form of service product, are intangible and cannot be evaluated before consumption, which makes WOM even more important. Several studies focus on the influence of online WOM on business performance. However, little attention has so far been p...

In this paper we present the problem of aggregating heterogeneous data from various websites with opinions about high end hotels into a database. We present the fuzzy model based on the semantic translation as a tool to obtain a linguistic summarization. The characteristics of this model (necessary to solve the problem) are not together on any of the existing linguistic models: the management o...

The purpose of this study was to compare the quality of hot water between eleven hotels in the Split-Dalmatia County, Croatia that are open year round and 10 summer season hotels and retirement homes with irregular use of water. We took 122 samples between May and December 2009. Water temperature and free residual chlorine were measured in situ. Physical and chemical analysis included pH, elect...

A cross-sectional study was carried out to investigate the prevalence and antibiotic resistance patterns of Staphylococcus aureus isolated from kitchen sponges used in food establishments of Jimma town, between October, 2010 and June, 2011. A total of 201 kitchen sponge samples from 20 restaurants, 101 hotels, 47 cafeterias and 33 pastry shops were enrolled in this study. Antibiotics susceptibi...

Cucujus cinnaberinus (Scopoli, 1763) is a saproxylic beetle listed in the IUCN Red List and the European Habitats Directive. Although the species is highly protected and often red-listed little is known about its ecological requirements and status of its populations. Therefore, our main aims were to review its current and historical distributions and status of C. cinnaberinus populations in Eur...

the purpose of this study was to explore the impacts of: knowledge management, senior managers, staff, technology, consensus, service customization, and integration, as the factors effecting customer relationship management (crm) implementation in parsian international hotels. in this study the population was composed of parsian hotels managers and experts. due to their small number (n=53), cen...

background: the food hygiene and its distribution places are very important. tourists go to the places that provide them with enough assurance, trust and security. in this situation, providing proper services and appliances like food distributing places with appropriate environmental health condition is effective in attracting their interest. the objective of this research is evaluating the env...