The convenience of Internet Banking and the breadth of functionality that it provides to its users have made it exceptionally popular, especially in countries like South Africa. Gone are the days of standing in long queues in the bank just to authorise a debit order or to get an account statement. But where accountholders in the past had to enter a secret PIN into a closed and secure system (e....

The purpose of this study was to investigate the factors influencing satisfaction with cell phone banking in South Africa. The study followed a qualitative approach in which in-depth interviews were conducted with a set of South African cell phone banking users. Thematic analysis was employed to analyse the data. It was confirmed that factors known to influence satisfaction with other electroni...

The use of information and communication technologies (ICT) can contribute to community development. Public access venues such as telecentres, public libraries and cybercafés make ICT more broadly available, extending the benefits of ICT to underserved sectors of the population. Development is seen as a process of empowerment of marginalized communities to transform their immediate reality and ...

This paper has covered the operational issues related to e-banking as well as customer’s perception on usage of ebanking a case study of Askari Bank, Pakistan. 40 staff members and four customers are selected as sample for this study. Both qualitative and quantitative methods are used to present the results. Descriptive statistics is applied to describe the demographic variables while for opera...

At first sight the Internet imposes the ideal medium for carrying out banking activities, due to its cost savings potentials and speed of information transmission. From a technological and cost-driven standpoint it may seem quite logical for banks to shift as many banking activities online as possible. At the same time, the question of how to retain customers' loyalty arises when the relationsh...

Nowadays internet has a key role in interaction between peoples and their businesses (such as banking). One of domain which uses this new communication channel for more and better interacts with its customers is online-banking (OB) industry. Using of OB is increasing rapidly. the significant growth in presenting and using of OB services such as responding to customers' requests on every time an...