نتایج جستجو برای: human and relational customer capital
تعداد نتایج: 17095572 فیلتر نتایج به سال:
Background and Objectives: High levels of social capital can improve job satisfaction and quality of work life in nurses and hospital’s productivity. The moral values are the foundation of any organizational culture and the high levels of it lead to greater commitment, service quality and satisfaction of patients. This study aimed to assess relationship between social capital and ethical ...
Article history: Received 6 June 2012 Received in revised form 18 March 2013 Accepted 21 June 2013 Available online 11 July 2013 Although the effects of corporate reputation on competitive advantage are well documented, the mechanisms that explain those effects remain unclear. We develop and test a theoretical model to investigate how relational capital mediates the impact of corporate reputati...
This article focuses on how the customer portfolios of technology-based entrepreneurial firms affect new product development. Drawing on knowledge-based, resource dependence, and relational theories, the authors argue that the impact of a firm’s customers on new product development depends on the size and relational embeddedness of the customer portfolio and the extent to which the firm is depe...
there is no doubt that human being needs to become integrated with industry and industry needs to be progressed, daily. on the other hand, serious events in industrial units specially in oil industries has been shown that such damages and events are industry related ones. the consequence of such events and damages which resulted in chemical and poisoned explosions and loss of life and property ...
Introduction: Investment in human capital and enhancement of its quality has an important role in improving economic growth. Improvement of the health condition of labor force leads to an increase in human capital and an enrichment of labor productivity which subsequently improves the economic growth. The purpose of this study was to assess the effects of healthy human capital on the growth rat...
The purpose of this paper is to examine the impact of customer participation in the service delivery process by designing and testing an empirical model with the customers’ point of view in mind. Data are collected in the context of professional financial insurance services. The proposed model is analyzed with partial least squares (PLS) path modeling in SmartPLS 2.0 software. The results of th...
from its emergence till present time marxist principles has undergone great changes since their promulgation by marx. many theorists and thinkers set at rectifying marxist tenets and introducing those of their own while others advocated its main concepts and attempted at improving them. among marxist philosophers who had an intensive study of marxs ideology, is louis althusser whose reflections...
Purpose This study aims to provide empirical evidence on the link between intellectual capital and a firm's ability attract funding financing in Italian companies. Design/methodology/approach Data from 125 companies was collected through an online survey analysed using structural equation modelling (PLS-SEM). Findings Results show that has positive, direct impact both human relational capital. ...
We create and release the first publicly available commercial customer service corpus with annotated relational segments. Human-computer data from three live customer service Intelligent Virtual Agents (IVAs) in the domains of travel and telecommunications were collected, and reviewers marked all text that was deemed unnecessary to the determination of user intention. After merging the selectio...
While a growing body of HRM research has underscored the primacy of people management issues within the broader KM agenda, little progress has been made in understanding the interrelationships between HR practices and intra-organisational knowledge sharing. The aim of this paper is to contribute theoretically to the debate on the emergent role of HR practices in intra-organisational knowledge s...
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