The hotel is closely related to the front office division, and in carrying out its duties serving guests. This department requires a computer system capable of meeting customer needs. There are several systems available at this time, however author limits them only 2 (two) PMS which will be discussed paper “X” “Y” hotels Central Jakarta. study uses quantitative approach. research method used by...

The great advances in information and communication technologies (ICT) and the increasingly positive attitudes among consumers to embrace the Internet as an advanced commercial medium have spurred the emergence of many innovative and interesting business models even in the traditional sectors such as travel and tourism. This case study portrays the unique and novel accommodation concept launche...

With the improvement of people’s living standards, traditional hotel management model has been unable to meet needs customers. The also defects low efficiency. is gradually developing towards direction intelligence. combination artificial intelligence technology and can not only improve operation efficiency but solve cost hotel. For customers, bring smarter more comfortable accommodation condit...

The research was conducted by assuming when the hotel room fully occupied guests. This is to find out in more detail about use of energy, especially for electrical energy at Carrissima Hotel Palembang, and implement saving opportunities increase efficiency electricity use. method used literature method, interview observation method. From calculations carried out, results obtained lighting, lobb...

PurposeOne of the most substantial factors for Tourism Industry is Hotel Industry while it could provide the necessary substructures for Tourism. Growth in Hotel industry will lead to the growth in Tourism industry. Considering a major growth in Hotel industry in recent years in Iran, in this research, numerous objectives had been pursued. The first purpose of this study is to explore four diff...

This paper presents an innovative application of ambient technology in the domain of tourism and leisure that aims to improve the quality of services offered by the hospitality industry. The main objective is to formulate an ambient ecosystem that observes its surroundings using non-invasive technology and adapts its behavior, in real-time, to deliver “intelligent” and personalized services to ...

In recent years, companies have integrated their customer relationship management (CRM) and knowledge management (KM) efforts because they realize that KM plays a key role in CRM success. Both knowledge management (KM) and customer relationship management emphasize the allocation of resources to business supportive activities to gain competitive advantages. The aim of this study is to inves...

The description of tourism products (hotel, aviation, renta-car and holiday packages) is strongly supported by natural language expressions. Due to tourism dynamics and the extent of its offers, manual data management is not a reliable nor scalable solution: descriptions are structured in different ways, possibly comprising different languages, complementing and/or overlapping one another. This...