Efficiency and quality of services are crucial to today’s banking industries. The competition in this section has become increasingly intense, as a result of fast improvements in Technology. Therefore, performance analysis of the banking sectors attracts more attention these days. Even though data envelopment analysis (DEA) is a pioneer approach in the literature as of an efficiency measurement...

the aim of the present study is to surveying the impact of new information technologies on improving customer relation management considering organizational innovation as intervening variable (case study: bank mellat of west azerbaijan). the study is applied and descriptive in nature. all of the employee in bank mellat of west azerbaijan branches were candidiate to participate in the study but ...

competition intensity in market place and perceived importance of customer retention for organizations has inclined them to develop and maintain enduring relation with customers. according to marketing scholars, relationship marketing is the best strategy for doing so. in this article the contribution of relationship marketing underpinnings namely, commitment, trust, communication, and conflict...

The main objective of the paper is to investigate customer treatment, financial efficiency and supporting customer services with modern banking technology in financial institutions. The customer orientation and business performance of financial institutions targets customer services to maintain long term mutual relationships. The findings of the study has direct practical relevance for the bank...

• We unravel a liquidity hoarding effect of bank idiosyncratic funding shocks. Shocks affecting headquarters lead to by regional branches. This triggers an asset reallocation in which branches’ lending decreases. The identification strategy is based on novel micro-data and diff-in-diff model. geographical fragmentation deposit limits shock-offsetting possibilities. investigate whether interbank...

The main goal of the deposit guarantee scheme is to prevent banking panic and consequently crises. purpose article check whether knowledge depositors about existence a terms affects propensity bank run. Thus, presented study emphasizes that effectiveness dependent on degree principles its functioning in society. results 200 CATI interviews suggest this does not affect decision run bank, but determ...

This paper aims to provide an equitable approach for the delocation via merging different bank branches. Due profit loss, some banks have resisted this change, so we developed a n/equity modeling issue convince owners and employees. The proposed model is mixed-integer programming fuzzy constraints based on weighted sum of remaining branches total number each type bank. Moreover, was also used a...

Administrative role-based access control (ARBAC) is the first comprehensive administrative model proposed for role-based access control (RBAC). ARBAC has several features for designing highly expressive policies, but current work has not highlighted the utility of these expressive policies. In this report, we present a case study of designing an ARBAC policy for a bank comprising 18 branches. U...

the main objective of the paper is to investigate customer treatment, financial efficiency and supporting customer services with modern banking technology in financial institutions. the customer orientation and business performance of financial institutions targets customer services to maintain long term mutual relationships. the findings of the study has direct practical relevance for the bank...