Total quality management (TQM) is a philosophy that focuses on continuous improvement across all parts of company. Its key goals are to satisfy customers and stay in business. As result, it's critical identify the elements lead successful TQM implementation. This study also proposed framework helps organizations their success. To achieve this goal, various success factors (CSFs) contribute orga...

Total Quality Management (TQM) is a school management concept in carrying out the process of education, which can certainly provide better chance for development, demands, and dynamics society. This study aims to find as well describe factors that support successful implementation total quality at SD IT Al-Anis Kartasura, Sukoharjo. Evidence TQM AL-Anis shown by continued increase input from of...

This study addresses managers’ awareness and familiarity with Total Quality Management (TQM). Eighteen (18) semi-structured, in-depth interviews were conducted with managers working in a variety of service organizations in Greece. The major argument of the study is that although the acronym TQM and some of its concepts and practices are known by a range of public and private sector managers, ac...

The paper describes the representation and use of three ontologies in a software aiming at the assistance of a virtual team in business process analysis and improvement (BPI), using total quality management (TQM) technology. In comparison with the existing tools for BPI by TQM, this software has two specific features: (1) the ontology-based integration of the TQM tools (verbal diagrams, statist...

This paper examines two research questions. Firstly, is a re-engineered company a suitable platform for the subsequent application of TQM principles? Secondly, is BPR an appropriate means to transform an organisation operating along traditional lines into one which is managed using TQM principles? It is argued that these questions have been given scant attention by the academic fraternity. The ...

The establishment of a high quality ART program requires a multi-disciplinary effort, involvement and commitment of all staff members - team work. It is of vital importance that all aspects of the treatments are taken into consideration and that you already from the start use international guidelines, standards and indicators to initiate the construction of a well-organised ART program that mee...

Purpose – The purpose of this paper is to empirically investigate and compare the moderating effects of the two basic business process change paradigms – business process reengineering (BPR) and total quality management (TQM) – on the business value generated for firms by their information and communication technologies (ICT) investment. Design/methodology/approach – Using data collected throug...