First of all, Internet, and the new information and communication technologies in general, have a major impact on companies' transaction costs. Companies' search costs have been reduced in a whole range of industries as Internet has made it easier to identify suppliers, partners, customers or products. It has also made markets more transparent, as there are more possibilities for comparing pric...

The implementation team problem is one of the critical elements lead to ERP project failure. The purpose of this research is to explore the relationship between team risk factors and IT governance. The IT governance includes five important domains, that is, IT strategic alignment, IT value delivery, IT resource management, IT risk management, and IT performance management. Our research results ...

Senior managers at over 300 manufacturing firms participated in in-depth interviews. At each firm, information was obtained about the firm’s operating characteristics and the benefits obtained from several, ERP-related software applications. Benefits obtained are very different for ERP applications that process transactions as compared to applications that support decisions. The benefits derive...

Despite extensive studies in the ERP literature, little empirical understanding has been reached in relation to ERP implementation experiences in developing markets, particularly in the UAE context. Derived from the notions of critical successful factors and multisite implementation, two of widely researched areas in ERP studies, this paper thus seeks to provide practical insights about organiz...

An enterprise resource planning (ERP) system is an integrated software solution, The very fact that about 6070% of all ERP implementations in organizations around the world end up in a failure or meet their end prematurely calls for a serious look into the factors leading to such results of implementing a powerful integrating tool such as an ERP system, Literature review also shows that the AHP...

This research-in-progress paper reports preliminary findings of a study that is designed to identify characteristics of an expert in the discipline of Information Systems (IS). The paper delivers a formative research model to depict characteristics of an expert with three additive constructs, using concepts derived from psychology, knowledge management and social-behaviour research. The paper t...

The propose of research is to help those global companies to improve their IT service management (ITSM) more effectively. The ITSM of M company is analyzed with global IT management model, which contains 12 structuring elements, and the structuring elements model and their best practices are established in the IT service operation and maintenance process in the views of centers of excellence, s...

Enterprise Resource Planning (ERP) literature concentrates on critical success factors for implementation. More recently, published work relates to ERP maintenance and upgrade practices. In papers concerning all phases of the ERP lifecycle, researchers commonly gather material via case studies of organizations comparatively new to ERP implementation, maintenance, or upgrade projects. This artic...

what should be done to make ERP a good investment. It is very common, however, for companies to take a big leap of faith with ERP and supply chain management systems. And, unfortunately, more than 90 percent of the companies that have implemented ERP have not had a truly successful implementation the first time around. Despite the recent rash of articles about the limited returns from ERP, howe...

Enterprise Resource Planning (ERP) is one of the most popular software technologies for supporting operational organization. It emphasizes business transformation which will lead to process change in its effort to maximize the company’s benefit. However, implementation of ERP system does not always give a strategic benefit for the company. Most companies did not succeed in implementing this sys...