s International: Section B: The Sciences & Engineering, 64, 2902.MALCOLM ET AL. 278 Brief Treatment and Crisis Intervention / 5:3 August 2005

AMR Research has published a list of the Top 25 Supply Chains for the past few years. These companies and the AMR criteria provide excellent examples for exploring supply chain performance metrics. The NIST publications on the Baldrige Award winners and more recent publications on the success of Six Sigma programs are benchmark examples for organizational excellence performance metrics. Perform...

ISO 9001 and ISO 9004 were created as a “consistent pair” of standards so that businesses that wanted to exceed the requirements of 9001 could use the principles of 9004 to move towards business excellence. In this paper, opinions from Canadian quality standardization experts were used to explore the needs of business against what is offered by ISO 9004 and to assist in the comparison of ISO 90...