Success of an e-business rests on many factors. One of the important contributors is trust. Trust is something that an e-businessmust strive to achieveover a period of time. Acquiring customer trust depends on many things that an e-business controls.However, customer’s trust as such is not under the control of the e-business. Some contributing factors for gaining customer trust are: appeal of t...

With the rapid expansion of e-commerce, trust has become a central research topic in online environment for its key role in affecting e-commerce success. Our study focuses on the initial online trust building for brick-and-click companies. Building upon social learning theory, we propose a framework to examine the learning processes and important antecedents to online trust building. To demonst...

the present research is classified as an applied one employing a descriptive survey design to describe the status quo of the factors affecting customers’ satisfaction with the e-service centers of iran’s police, known as 10 + police centers. the research population involves all the costumers of the 10+ police centers, among which 420 individuals were chosen through simple random sampling techni...

supply of credits to farmers seems necessary because of the importance of credits in order to assurance the efficiency of production process. the purpose of this study is identification factors affecting on credits allocation to agricultural activities and factors affecting on probability failure to repay of credits received .for this study, 196 farmers and customers who have received loans fro...

Over the past decades, the citizen–government relationship has changed. Citizens transitioned from traditional communications to interactions through e-government systems. While e-government systems expenditures increased, citizens’ trust in e-government systems was a challenge. Moreover, although the role of information quality (IQ) as a contributor to trust in information systems (IS) receive...

Since the mid of 1990’s, information and communication technologies have influenced the society in a spectacular way, mainly because of the development of the Internet. The dependence on information technology has grown far beyond our expectations. Many institutions have recognized the advantages of this development and entered the digital highway. Governments worldwide have begun to recognize ...

E-government offers the potential to provide easy and flexible access to a vast array of government services, particularly in outlying regions where traditional service centers are scarce and costly. However, past research shows that online services use decreases in non-urban areas. The objective of this chapter is to identify factors that influence the use of e-government services in outlying ...