Objective: Decrease  in the staff Productivity in some of the enterprises is one of the  problems  that the managers have to encounter. The purpose of this study was to the study of  investigating the relationship between social capital and intellectual capital with staff productivity in Kerman University of Medical Sciences. Methods: A descrip...

This study examines the impact of major considerations of commercial website design and management, website interactivity, the important performance factor, and customer loyalty. Meaningful interactions with existing and potential customers allow e-commerce firms to enhance customer loyalty by providing satisfactory customer experience. Customer loyalty is a composite construct, yet consists of...

a r t i c l e i n f o This study investigated the influence of the completeness of CRM relational information processes on customer-based relational performance and profit performance. In addition, interaction orientation and CRM readiness were adopted as moderators on the relationship between CRM relational information processes and customer-based performance. Both qualitative and quantitative...

This paper investigates whether intellectual capital and its components (human, relational, innovation, process capitals) have meaningful information on firm value. Full sample consists of 148 listed Turkish manufacturing firms over the period 2005–2017. We show that our extended Ohlson models explain substantial part unexplained variation in market values. Specifically, we find higher levels m...

Organizational commitment is one of the most widely researched topics in the field of organizational behavior. The main objective of this study was to investigate the impact of organizational commitment on individual interactions which was conducted in Municipality of Karaj. To achieve this objective, the data was collected using the Standard questionnaires applying descriptive statistics and i...

The idea that an organization's people represent a key strategic resource is widely accepted. The business press is filled with examples of top executives proclaiming how important it is to engage people's minds and spirits in the quest for competitive advantage There is also mounting scientific evidence that certain "bundles" of "high-performance" work practices (e.g., performance-contingent p...

This study aimed to investigate the causal relationships between aspects of customer capital to improve customer relationship management and increase customer’s loyalty. In this regard, by providing a conceptual framework including different aspects of customer capital (i.e. customer targeting, ability to identify customer's need, construction and management of customer information system, cust...