Although prior research has addressed the influence of corporate social responsibility (CSR) on perceived customer responses, it is not clear whether CSR affects market value of the firm. This study develops and tests a conceptual framework, which predicts that (1) customer satisfaction partially mediates the relationship between CSR and firm market value (i.e., Tobin’s q and stock return), (2)...

An important dynamic capability for firms is their absorptive capacity. Information and communication technologies (ICT) and Knowledge Management Systems (KMS) can enable and enhance a firm’s absorptive capacity. Absorptive capability is a dynamic capability pertaining to knowledge creation and utilization that enhances a firm’s ability to gain and sustain a competitive advantage. Four capabili...

This study examines how IT influences the extent of internationalization of firms by using firmlevel data on the IT investments and international operations of US multinationals for the 19992005 period. We identify managerial/operational complexity, geographic dispersion of subunits, and contextual differences between home and host countries as the main challenges involved in internationalizati...

We assessed the effects of electronic collaboration using inter-organizational information systems (IOIS) on firm performance, particularly between dominant buyers and their suppliers. From the suppliers’ perspective, we examined ways in which higher levels of performance can be achieved by increasing the extent that they proactively participate in business activities using IOIS. We defined ele...

The increasing use of micro-blogging as a marketing tool has increased research attention on usage and business value of enterprise micro-blogging. Based on research on information system (IS) usage and resourcebased view (RBV) theory, this study develops a model to reveal the mechanism of business value creation of enterprise micro-blogging. The model consists of metrics on micro-blogging usag...

In turbulent environments firms have to constantly adapt their business to the changing environment to achieve profitability. Identifying changing customer demand and responding to it through the introduction of new products and services is an important capability of a firm. In this regard, the concept of customer agility has been discussed in literature as the capability of a firm to sense and...

This paper investigates the effects on performance of a firm’s capability to orchestrate its portfolio of IT applications. It conceives of IT application orchestration as a dynamic capability and develops a model where the effects of this capability on performance are mediated by an important IT-enabled business outcome: process agility. Results from an international survey of IT executives sho...

The aim of this paper is to examine whether the Information technology (IT) capability of a bank can create economic value and competitive advantage. In contrast to previous research, which generally concentrated on the effects of IT investment on competitive advantage, this paper examines IT capability directly. Based on a sample of 15 banking firms, this paper investigates the effects of IT c...

A business ecosystem's healthiness may be attributed to the superior financial performance of a firm. This paper develops the concept of a business ecosystem's healthiness as an organizational capability and empirically examines the association between healthiness and a firm's financial performance with the moderating effect of IT capability. To do this, a business ecosystem's healthiness is co...

The role of team and organizational factors affecting new product quality and their interactions as moderating the effects are examined. Results from a domestic study suggest that new product quality is positively affected by information capability in the team and quality orientation in the firm; in contrast, it is negatively related to the innovativeness of the new product as seen by the firm ...