Abstract Introduction: One of the first and most important factor in improving the care and treatment processes in measuring the quality of services and accountability of service providers see clients. This paper aims to examine the relationship between service quality and responsiveness of the hospital and its relationship with loyal patients in governmental hospitals of Yazd took place in 20...

abstract listening is a key and main tool in second language skill and its development is of prime concern to teachers and learners. furthermore, the application of technology in language classrooms has become more commonplace in the last fifty years. computer and the internet have made foreign language materials easy to access and use. so, the present study is an attempt to examine the effec...

Abstract The aim of this study is to produce and investigate the reliability, validity and factor structure of the questionnaire showing satisfaction and loyalty of the students to comprehensive state university. The participants of the study are male and female undergraduate and graduate M.A. students of Yazd University who passed successfully at least one semester of their B.D. and B.A studi...

Measuring of service quality is the basic prerequisite for improving quality. Patients;apos expectations and perceptions of service quality play an important role in the choice of hospital, loyalty to organization and behavioral intention. A first step towards improvement would be to determine areas of quality that are most defective. Studies show that consumers are in close contact with servic...

this study was designed to investigate the impacts of teachers self-disclosure on students foreign language classroom anxiety, attitude to english language learning and their achievement scores at the end of the term. there were 48 female learners of intermediate level. they were not randomly selected. there were one experimental group with 21 students and one control group with 27 students.the...

Introduction: Subjective well-being is the subjective component of quality of life. People with higher subjective well-being are expected to feel a good sense toward their surrounding environment, especially their residence place. Investigation of the relationship between subjective well-being and place loyalty is especially important for rural areas of Iran, which have lost a large number of t...