Purpose – During the last decades, different quality management concepts, including total quality management (TQM), six sigma and lean, have been applied by many different organisations. Although much important work has been documented regarding TQM, six sigma and lean, a number of questions remain concerning the applicability of these concepts in various organisations and contexts. Hence, the ...

This study aims to examine the multi-dimensional relationship of total quality management (TQM) and knowledge management (KM) in both service and manufacturing firms in Malaysia. Six key practices of TQM originated from the Malcolm Baldrige National Quality Award (MBNQA) were chosen; whereas the KM elements were made up of knowledge acquisition, distribution and application. Data were gathered ...

In the early1980s when total quality management (TQM) was first introduced in companies as the way to achieve organizational success/excellence, it did not receive an immediate support and universal acceptance. Gradually the benefits of quality and quality management programs became evident and controversies disappeared. Twenty years later, organizations are facing precisely the same dilemma wi...

The study aimed to design a strategy increase vocational school-based enterprise effectiveness by implementing school governance (SG) and total quality management (TQM). is quantitative research using the Analytic Hierarchy Process (AHP) approach determine appropriate followed Interpretative Structural Modeling (ISM). subjects involved seven experts from Director of Vocational High Schools Mini...

In recent years, several Total Quality Management (TQM) techniques have been introduced for better Software Quality Management. One of these techniques is Quality Function Deployment (QFD). This papers shows how QFD has been applied to an existing software quality assessment technique, the Quality Factor technique (QF). This improved technique, QFD, uses ISO/IEC 9126:2000 standards in its imple...

The main focus of this paper is to indicate the effect of quality management practices and concurrent engineering on business performance improvement. The research has been done by taking one of Brewery Company (Meta Abo Brewery S. Co) as a case study. Practical secondary data have been collected and analyzed to understand what it seems the actual company’s business results growth rate in terms...

Literature presents attributes of effective quality management in building software systems. The value of the capability maturity model (CMM), ISO 9000, and total quality management (TQM) concepts in managing software quality has been widely acknowledged. However, shortcomings of these approaches have also been recognized. For instance, scholars have acknowledged CMM implementation difficulties...

The last century saw the emergence of a new approach by the business world which is to adapt to the continuously changing needs of this ever competitive environment – the focus on the human resource or simply the employees. It is obvious that the quality of the employee determines the very future direction of any institution, be it a profit-making organization or a non-commercial organization. ...

Human resource management and total quality management having been identified as “new” approaches have attracted a great deal of practitioners’ interest. Environmental pressures to change, for example, turbulent market conditions and heightened competition, have left organizations little choice to introduce novel approaches in human resource management (HRM) and total quality management (TQM) i...

In this study the programmed cell death (apoptosis) of human neutrophilic granulocytes was investigated in the presence and absence of fetal calf serum (FCS), cycloheximide and actinomycin-D. The results show that when FCS is omitted from cultures, apart from a decrease in viability, the percentage of apoptotic cells and DNA fragmentation increases. Apoptosis is accelerated in serum withdra...