Within the airline, any disturbance to normal operations has a dramatic impact, and usually imposes high additional costs. Because of irregular events during daily operations. When disruptions occur, flight schedules are affected due to the resulting infeasible flight schedule and improper assignments. Therefore, airlines need to recover disrupted schedule as soon as possible and minimize the e...

This research focuses on services based on alliance and devises a novel concept called service alliance. Service alliance uses service as the unit that companies can exchange, furnish, and share services in the alliance. Service alliance emphasizes on the representation and exchange for value of single service from an individual company. This research utilizes game theory to discuss the best ac...

airport operations. In this paper, we study the Airport Gate Assignment Problem (AGAP), propose a new model and implement the model with Optimization Programming language (OPL). With the objective to minimize the number of conflicts of any two adjacent aircrafts assigned to the same gate, we build a mathematical model with logical constraints and the binary constraints, which can provide an eff...

Several companies effectively manage customer complaints on social media today, interacting with their customers on a real time basis. To study this increasingly popular practice, we examine brands’ complaint resolution efforts on social media, by exploiting a unique dataset of complaint-based customer interactions on Twitter, with a major airline. We find that complaining customers with a high...

This paper addresses the Ground Crew Rostering Problem with Work Patterns, an important manpower planning problem arising in the ground operations of airline companies. We present a cutting stockbased integer programming formulation of the problem and describe a powerful heuristic decomposition approach, which utilizes column generation and variable fixing, to construct efficient rosters for a ...

The objective of this chapter is to highlight critical elements affecting the diffusion of broadband wireless Internet at a hotspot location, through a case study. The research deals with a wireless Internet services project in the main Paris airports, and comprises two components. First, we analyze the emergence of a value chain for a new service, based on the cooperation of several firms. In ...

Allocation of resources whether man power or tools are ubiquitous tasks in factories hospitals airline and communication network companies It is also an example of many decision making problems involving complex and changing criteria It presents unusual challenges to information systems both from modeling and problem solving points of view This paper presents an application of information visua...

by Akshay R. Rao, Mark E. Bergen, and ^ 1 1^ f Scott Davis War I N THE BATTLE TO CAPTURE THE CUSTOMER, companies use a wide range of tactics to ward off competitors. Increasingly, price is the weapon of choice and frequently the skirmishing degenerates into a price war. Creating low-price appeal is often the goal, hut the result of one retaliatory price slashing after another is often a precipi...

Airline companies usually implement revenue management to increase profits. The revenue management can be performed through seat inventory management. The current system to book seats is first-come first-served. This approach tends to sell low-price seats because low-price requests often appear earlier. It also results in low revenue. In this paper, an expected dynamic probability method and a ...