Abstract Emotional intelligence involves the ability to have an adaptive, flexible response in different contexts of communication process. The paper presents a model about influences emotional verbal with main objectives identify and evaluate possible differences between two groups (M/F) create qualitative quantitative pattern for Intelligence formal groups. authors used questionnaire H. A. Ro...

This paper presents a new approach to conceptualizating organizational memory and memory support systems. Organizational power structures are shown to have implications for semantic ambiguity in memory support systems, and it is claimed that a communicative view on organizational memory is needed to support organizational learning and innovation processes that create new knowledge. The paper di...

SKILLS Applying theory to familiar organizations Practicing analysis capabilities Because of permissions issues, some material (e.g., photographs) has been removed from this chapter, though reference to it may occur in the text. The omitted content was intentionally deleted and is not needed to meet the University's requirements for this course. Pam Martin was not surprised that the three super...

This paper describes the integration of two different types of support to the coordination of organizational activities. On the one hand, we have network-based Electronic Meeting Systems (EMS) supporting a cooperative coordination effort. On the other hand, we find Personal Digital Assistants (PDA), supporting the individual effort to coordinate. Considering that organizational efficiency and e...

A computational Reference Model of Distributed Group Decision Support Systems (RM-DGDSS) is described. This Reference Model is a supplement of the standardized Reference Model of OSI (Open Systems Interconnection) and can be a candidate for standardization in ODP (Open Distributed Processing). The RM-DGDSS defines a distributed architecture environment for supporting a group of decision makers ...