Purpose of this paper The paper provides a better understanding of the interrelatedness of customer and service orientations in the organizational structures of capital goods manufacturing companies. Design/methodology/approach A qualitative, multi-case research design was employed using 36 European capital goods manufacturing companies. Findings This article explored four different patterns of...

Inmany developing countries, lack of IT skills and human capital impede the potential of IT investments in organizations in developing countries [Lee, J. (2001). Education for technology readiness: Prospects for developing countries. Journal of Human Development, 2(1), 115–151]. This paper draws upon theories of humanand social capital, andknowledge, to explain enablers/obstacles for knowledge ...

Profitability for leading corporations depends on increasing revenue while containing advertising and marketing costs. In an effort to acquire a complete customer profile, many organizations have created large, customer-centric relational databases. After compiling and centralizing customer data, companies are faced with the challenge of translating volumes of customer data into knowledge that ...

In this article we advance a distinctly relational view of negotiation. We delineate the conditions through which relational self-construals (RSC) become accessible in negotiations and the conditions that inhibit their use, and we illustrate mechanisms through which RSC affects negotiation processes and outcomes. We introduce four relational dynamics—arelational trading, relational satisficing,...

Objective: Decrease  in the staff Productivity in some of the enterprises is one of the  problems  that the managers have to encounter. The purpose of this study was to the study of  investigating the relationship between social capital and intellectual capital with staff productivity in Kerman University of Medical Sciences. Methods: A descrip...

Abstract Introduction: Social capital has potential effects on reproductive health and childbearing behaviors. However, there is limited information about its relationship with childbearing. Objective: This study aimed to explore female healthcare providers' experiences of childbearing based on the social capital theory. Materials and Methods: This qualitative study was conducted from July ...

The importance of managing the extended enterprise is a recurrent theme, and many consider supply chains to be the next frontier of opportunities to improve profitability and competitive advantage for organizations. Building on prior work that has identified the value creation capabilities of integrated digital platforms and relational conditions, the paper draws upon social capital theory to d...

Penelitian ini bertujuan untuk menguji pengaruh intellectual capital terhadap kinerja belanja pada instansi pemerintah. Capital dalam penelitian dibagi menjadi tiga jenis yaitu public human capital, organizational dan relational capital. Purposive sampling digunakan menentukan sampel yang berjumlah sebanyak 41 observasi. Responden merupakan pegawai pengelola anggaran di Direktorat Jenderal Keka...