Performance measurement systems play an important role in organisations, providing information on the achievement or otherwise of an organisation’s competitive strategy, and linking that strategy to operations. This paper explores the characteristics of the performance measurement systems in three successful UK service organisations, a food retailer, a motor vehicle distribution network and a f...

Qualitative interview data secured from 14 HR managers representing large hotels located in Australia’s Gold Coast has been collected to examine: (1) what is the extent and nature of change in hotel HR performance measurement systems, and (2) what are the primary challenges confronted by hotel HR managers when attempting to implement effective HR performance measurement? Perennial HR problems s...

Nowadays, the successful implementation of ICTs is vital for almost any kind of organization. Good governance and ICT management are essential for delivering value, managing technological risks, managing resources and performance measurement. In addition, outsourcing is a strategic IT service solution which complements IT services provided internally in organizations. This paper proposes the me...

Flight frequency is an important determinant of air-travel demand, but must be sustained by adequate demand, implying a feedback effect. Frequencies of link-sharing routes are related, implying a peer effect. The paper examines the effects, using a model of airline network where flight frequency is endogenized with passenger flow. An estimation strategy is proposed to help correct the possible ...

the purpose of this study is to investigate the effect of strategic leadership on performance in technology-driven enterprises listed in tehran stock exchange. the research used a mixed methodology for attaining this goal. in the first step, delphi method was used for identification the dimensions and factors of strategic leadership (qualitative). in the next step, the survey method was used fo...

This paper addresses the sustainability performance measurement framework as a strategic management approach to integrate social, environmental and economic issues into organizational practice. Resulting on empirical research, the paper presents four broader dimensions that build up the framework: stakeholders, strategies, processes and capabilities. This paper, therefore, proposes an approach ...

A taxonomy of performance measurement systems (PMS) is developed based on three dimensions, namely the design (mix of financial, customer, internal processes, innovation and learning measures), the use (monitoring, strategic decision making, attention focusing, legitimization), and the updating process. Three groups of PMS emerge: (i) outcomes surveillance mechanism, (ii) management support too...