background: in today's competitive world, organizations' survival and success depends on satisfying customer needs and ex­pec­tations. this is particularly important in health care sector where quality of service and customer relations are the key suc­cess factors. the purpose of this research was to determine whether there was a relationship between patient satisfaction and loyalty to the serv...

Since the effectiveness of the development and operation of scientific facilities (especially those presenting specific hazards, such as ionizing radiations) relies heavily on state of the art practices, such as systems engineering and product lifecycle management, configuration management (CM) is becoming a key management process. However, while some maturity models exist to assess the degree ...

The error-prone process of formal specification and verification of large systems requires an efficient, evolutionary formal development approach. Development graphs have been designed to support such an approach. They can formally represent the actual state of a software development comprising specification and verification work in a structured way and assist the user in her evolutionary devel...

This paper offers a comparative study of economic history of two of the four largest irrigation systems in the world covering a period of about one hundred years, and points out the major lessons learnt from development experiences. This is especially significant since one is a developing country (which was considered a ‘more developed’ irrigation system a century ago) and the other is a develo...