in the present scenario each and every industrial organization is surrounded by an unbrokenable mount known as competition. to subdue this arduous mount, organizations have to encourage the citizenship behavior among employees which enhance the success and effectiveness of an organization, because employees are often viewed as invaluable assets of organizations. as an evident of this, earlier s...

Researchers have discovered inconsistent relationships between prosocial motives and citizenship behaviors. We draw on impression management theory to propose that impression management motives strengthen the association between prosocial motives and affiliative citizenship by encouraging employees to express citizenship in ways that both "do good" and "look good." We report 2 studies that exam...

Downsizing has become a salient issue to organizations in recent years. Research has shown that downsizing can result in unfavorable outcomes in terms of survivor’s attitudes and behaviors toward the organization. This paper proposes that perceived justice mediates the effect of downsizing on organizational citizenship behavior among those involved in organizational downsizing. Specifically, we...

nowadays, with increasing service industries, service marketing and service quality have become an important challenge to organizations. the attempts of organizations in this situation are witnesses to this matter. in the past years, the organizations tried to reach service quality appropriation and satisfaction of self-external customers by concepts and approaches of external marketing. one of...

background & aim: organizational citizenship behavior (ocb) is a voluntary, organizationally desirable action that is not part of the employee’s formal job requirements. job satisfaction and stress can affect mental health of midwives, and investigating the relationship between these variables can improve the quality of healthcare services. this study, therefore, was conducted to identify the r...