Purpose – The purpose of this paper is to analyze the development of total quality management (TQM) from the very beginning to the present and to give a proposal for a redefinition for the future. Design/methodology/approach – To reach this purpose, experiences and problems from the past are described and corporate sustainability as a new frame discussed. Findings – Many attempts to imitate the...

This paper explicitly examines the relationship that exists between Total Quality Management (TQM) and Environmentally Responsible Manufacturing (ERM) systems. It has been presumed in numerous past studies that such a relationship does exist. It has been argued that those firms that have successfuhy implemented a TQM system are better positioned to successfully implement an ERM system. This rel...

The primary objective of an enterprise resource planning (ERP) system is to help integrate an organization’s business operations and processes effectively and efficiently. Not all firms have been successful in their ERP implementations and to that end research has helped to identify many factors that might be critical to a successful implementation. Such factors as the use of business process r...

This paper integrates disparate literatures to develop a summary model that proposes how different orientations (control or learning) toward a major organizational change effort, Total Quality Management, will generate different managerial information use environments, will require different managerial roles, and will thus involve different managerial information behaviours, in order to foster ...

Total quality management (TQM) is a systematic technique for developing process-driven culture inside an organization to achieve and customer employee satisfaction. TQM has started impact global business systems, extensively regarded as “revolution”. The implementation of in the industrialized building system (IBS) Malaysian projects not been treated much detail, although it essential. This res...

This research aims to analyze the availability and implementation of internal quality assurance production total management. We use document analysis data collected from unit postgraduate program. The results show that planning, implementing, evaluating controlling, developing are better documented implemented. presence teamwork leadership in has produced TQM implementation. emphasize theoretic...

The integration of quality management initiatives, particularly total quality management (TQM), and ergonomics has received increasing attention from scholars and practitioners. Above all, the question of how TQM programs relate to ergonomic aspects of organizational design and culture is at the center of this discussion. This study examines how elements of a "typical", Deming-inspired, TQM pro...