Because of the increasingly competitive nature of the computer manufacturing industry, Compaq Computer Corporation has made some trend-setting changes in the way it does business. One of these changes is the extension of Compaq's call-logging sy ste problem-resolution component that assists customer support personnel in determining the resolution to a customer's questions and problems. Recently...

This paper presents empirical evidence of the relationship between human resources practices and the effectiveness of a firm to capitalise on investment in knowledge as measured by the returns to innovation and business development expenditure. The empirical design is based on exploiting a natural experiment provided by a policy intervention that offers human resources-related support to small ...

OBJECTIVE A multidisciplinary support team for general practice was established in April 2014 by a local National Health Service (NHS) England management team. This work evaluates the team's effectiveness in supporting and promoting change in its first 2 years, using realist methodology. SETTING Primary care in one area of England. PARTICIPANTS Semistructured interviews were conducted with ...

This article examines similarities and differences in the way that hospital staff in Australia and New Zealand are evaluating efforts to improve quality, clinical effectiveness and service integration, and to strengthen clinical accountability. We draw on data from a cross-national study of hospital staff in Australia and New Zealand. The results highlight the way in which respondents' views ab...

BACKGROUND A plethora of observational evidence exists concerning the impact of management and leadership on workforce, work environment, and care quality. Yet, no randomised controlled trial has been conducted to test the effectiveness of leadership and management interventions in aged care. An innovative aged care clinical leadership program (Clinical Leadership in Aged Care--CLiAC) was devel...

This paper investigates the psychology of change management involving a technological in educational organization and administrative teaching staff. In particular, delineates staff’s psychological experience regarding incorporation pedagogical technologies. this regard, article provides theoretical support based on stimulus-organism-response theory, self-efficacy, acceptance model develops mode...

there is a trend in health systems around the world to place great emphasis on and faith in improving ‘leadership’. leadership has been defined in many ways and the elitist implications of traditional notions of leadership sit uncomfortably with modern healthcare organisations. the concept of distributed leadership incorporates inclusivity, collectiveness and collaboration, with the result that...

BACKGROUND Improving the extent to which evidence-based practices (EBPs)-treatments that have been empirically shown to be efficacious or effective-are integrated within routine practice is a well-documented challenge across numerous areas of health. In 2014, the National Institute on Drug Abuse funded a type 2 effectiveness-implementation hybrid trial titled the substance abuse treatment to HI...

BACKGROUND Type 1 diabetes occurs more frequently in younger children who are often pre-school age and enter the education system with diabetes-related support needs that evolve over time. It is important that children are supported to optimally manage their diet, exercise, blood glucose monitoring and insulin regime at school. Young people self-manage at college/university. METHOD Theory-inf...

a bstra ct background: effective time management is considered important for managers for achieving the goals in an organization. head nurses can improve their efficiency and performance with effective use of time. there has always been a lot of disagreement in understanding time management behaviors of head nurses; therefore, the present study was conducted with an aim to compare the understan...