Communities of Practice (CoPs) are developing in importance for the organizational world. In the field of knowledge management there is increasing importance being placed on the social aspects of knowledge and how it can be managed, as opposed to how technology can be utilized. Technology, it is now being argued as a supportive mechanism rather than a driver for the management of knowledge. Peo...

The Division of Knowledge deals with the key distinction between the implicit and the explicit bodies of knowledge about firm processes, both within the client firm and across outsource vendors. This concerns the explicit codification for the client, by the vendor, of the tacit and informally transferred systems testing knowledge base of the firm. The primary theoretical contribution of this fo...

Purpose – The purpose of this paper is to introduce and develop the argument that e-learning technologies and techniques can play a pivotal role in encouraging and facilitating organizational learning, by transforming tacit knowledge into explicit knowledge and diffusing it throughout the organization. Design/methodology/approach – By synthesising the evidence in organizational learning, inform...

Institutions of higher learning appropriately use tutoring services to enhance students’ learning. Typically, professors recommend students who exhibit excellent academic skills in a particular course or program to student learning centers to work as tutors. Tutors gain problem solving knowledge in their specific domain. This knowledge which is ingrained in the minds of individual tutors but di...

Managing employee knowledge has become an important HR activity in organizations today. Knowledge is viewed as an organization’s intellectual property and the literature delineates knowledge into two broad categories i.e. explicit and tacit knowledge (TK). Knowledge which draws on the accumulated experience and learning of a person and which is hard to reproduce or share with others is called T...

a r t i c l e i n f o Keywords: Tacit knowledge exchange Salespeople Marketing success Marketing process innovation Marketing efficiency Marketing effectiveness Social networks Successful organizations adapt their marketing strategies to marketplace changes. Boundary spanners, such as salespeople, because they are able to embed themselves in social networks outside the organization, play a key ...