Bimbingan dan konseling adalah suatu komponen dari sistem pendidikan disekolah Tujuan penelitian ini untuk menganalisis pengaruh service quality customer satisfaction terhadap loyalty melalui perceived value sebagai variabel intervening pada pengguna handphone merk Samsung. Service yang diberikan memberikan handpphone Penelitian merupakan kausal. Teknik pengambilan sampel menggunakan non probab...

Brand Loyalty is the only tool for any company to survive in a severe competition. Brand helps in creating relationship between consumer and producer. In this research we study and investigated the effect of service quality, perceived quality, perceived value, brand trust and customer satisfaction on brand loyalty. The service quality, perceived quality and value were determined to be input var...

customer activity has received more attention due to the increase of social network applications. moreover, customer activity could be an answer to the research debate about the significant relationship between retention rate and lifetime profitability of customers. several researchers believe that an increase in the retention rate of customers may enhance their customer lifetime value (clv), o...