Prior research has largely focused on the positive side of customer experience, such as satisfaction. In contrast, this study investigates the negative side of customer experience and tests the harmful impact of consumer negative voice on firms’ stock returns. Based on a longitudinal real-world data set that matches consumer negative voice (complaint records) in the airline industry with firm s...

Machine learning has been used in all kinds of fields. In this article, we introduce how machine learning can be applied into time series problem. Especially, we use the airline ticket prediction problem as our specific problem. Airline companies use many different variables to determine the flight ticket prices: indicator whether the travel is during the holidays, the number of free seats in t...

Globalisation and labour relations in Australian airlines industry: A case study of pilot experience Peter Schulte and Ying Zhu The University of Melbourne The 1989 pilots’ dispute fundamentally altered the nature of pilot labour relations in Australia. The once powerful pilot union was convincingly defeated by airline management with the assistance of the Government. Since the dispute ended in...

Owing to the sporadic nature of demand for aircraft maintenance repair parts, airline operators perceive dif%culties in forecasting and are still looking for superior forecasting methods. This paper deals with techniques applicable to predicting spare parts demand for airline 4eets. The experimental results of 13 forecasting methods, including those used by aviation companies, are examined and ...

In service-oriented computing environments, computing resources are managed as services, which can be used directly or composed into larger services. Service-oriented architecture has been widely adopted in modern distributed environments such as for cloud computing. However, the problem of finding desired services has arisen. Finding desired services can be divided into two sub-problems: servi...

The aim of this study is to analyze and compare the effects trust in top management on turnover intention affective commitment airline personnel Turkey Europe test whether has a mediating effect relationship between communication employees. Another moderating perceived job stress intention. Based data obtained from sample 729 working Europe, findings reveal that full commitment. Moreover, resul...

Ref2: The following is a review of the manuscript, “The effects of convection on new particle formation in the free troposphere: Case studies” by Benson et al. This review pertains to a revised version of the manuscript. The case studies in this revision are improved and provide a clearer representation of the relationship between air history and new particle formation. However, the discussion ...

Cash is a vital resource for airline companies, which are said to be operating on multinational level. From executing day-to-day operations exploiting new investment opportunities, companies must maintain an optimal level of cash. The amount cash depends number factors such as the company's activity level, current conjuncture and international markets. In this study, net flows changes in equiva...

Airlines' negative impacts are rising due to the growth of industry, and therefore new more sustainable alternative business models being developed implemented. In this context, paper analyses how airlines incorporating Circular Economy (CE) into their service model proposes a framework identify main practices CE that support waste management. After detailed review corporate social responsibili...