Regional development has been playing an increasingly important role in the activities of higher education institutions (HEIs). The planning of regional strategies is notably different from that of other strategies, because there is no single institution or organisational unit who owns the strategy. This study presents techniques for networked and virtual organisations to gain commitment to a c...

This paper presents the possibility to utilize Balanced Scorecard knowledge in software process improvement. The research is a case study in a Finnish software company where the author has been working as a quality manager and a product manager. Main focus is to introduce aspects of making visible the business factors of software process improvement steps. The balanced scorecard approach is int...

The balanced scorecard (BSC) is a strategic planning and management system that has wide applications in manufacturing and service industries. The main goals of BSC are to align business activities to the vision and strategy of the organization, improve internal and external communications, and monitor organization performance against strategic goals. In this study, performance measurement is d...

The balanced scorecard represents a technique used in strategic management to translate an organization’s mission and strategy into a comprehensive set of performance measures that provide the framework for implementation of strategic management. This article develops an incremental approach for decision-making by formulating a specific balanced scorecard model utilizing time-driven activity-ba...

“Baldrige? Six Sigma? Lean? Balanced Scorecard? We don’t have time for all of these initiatives! Let’s just pick one and go with it!” How many times have you heard (or perhaps even said) something similar to this? The statement suggests the initiatives are equivalent. They are not. As has been discussed earlier in this book, the Baldrige Criteria for Performance Excellence represent a comprehen...

Many large companies use a performance measurement system like the Balanced Scorecard (BSC). However, many small and medium enterprises (SMEs) do not have a performance measurement system. Companies that start with a performance measurement system face difficulties with the implementation. This paper proposes some potential solutions based on the research literature.

This article exploits a quasi-experimental setting to estimate the impact that a commonly used performance-related pay scheme had on branch performance in a large distribution firm. The scheme, which is based on the Balanced Scorecard, was implemented in all branches in one division but not in another. Branches from the second division are used as a control group. Our results suggest that the B...

Die Balanced Scorecard ist ein Planungsund Steuerungsinstrument, das in den 1990er Jahren von Kaplan und Norton in den USA entwickelt wurde. Dieses Managementkonzept sollte dazu beitragen, die Unzulänglichkeiten klassischer – vornehmlich finanzbuchführungsbasierter – Kennzahlensysteme zu beseitigen, indem eine umsetzungsorientierte Steuerung bei Bezugnahme auf die formulierten Ziele des Unterne...

need to progress is the factors contributing to development and trying to meet these requirements cause which organization will lead to the development. organizations performance evaluating, is one of the most powerful management tools that we can by that, obtained required information of organization status .in this study, a performance evaluation model based on balanced scorecard (bsc), which...