نتایج جستجو برای: service design
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Abstract As an emergent variant of digital and smart services, proactive services (PAS) do not wait for customers to make the first move, but proactively participate in customers’ lives decisions on their behalf. Due novelty, literature PAS is its infancy. Specifically, there a lack guidance designing meet customer needs. Hence, we examined how assess specific features whether assessments diffe...
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