This study focuses on the development of a reference model business processes within enterprises providing public services in field real estate. The revealed key features process approach system state regulation estate market, considered organizational foundations activities and technological institutions, modelled main enterprise at top detail level. Based detailed representation main, managin...

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through the sifting sands of reference. " Divided into four sections, the authors cover fundamental concepts for reference and information services, an introduction to major reference sources, special topics, and developing and managing reference collections and services. In the first section, " Fundamental Concepts, " chapter 1 introduces readers to the history of reference services and typica...

The World Wide Web has emerged as a powerful tool to enhance navigation and communication over the Internet. Within the past few years, numerous Web-based digital reference services have been established by libraries. The goal of this study is to identify user needs as reflected in the queries they submit to these services. The study is user-centered and seeks to evaluate digital reference serv...

This paper describes a study conducted to determine the paths digital reference services take through a general process model of asynchronous digital reference. A survey based on the general process model was conducted; each decision point in this model provided the basis for at least one question. Common, uncommon, and wished-for practices are identified, as well as correlations between charac...

background & aim: prenatal care is a key strategy for achieving public health goals, primary healthcare objectives, and the millennium development goals. the aim of this study was to investigate the factors influencing the use of prenatal care services in order to design suitable interventions and promote the use of these services. methods:in this systematic quantitative literature review, stud...