Outsourcing information systems on a large scale is a difficult challenge. The public sector has seen some spectacular information systems (IS) outsourcing failures. Public officials have come under fire for sloppy management of IS outsourcing engagements and legislators are demanding higher standards of outsourcing practice and more accountability from public sector managers. This paper analyz...

To be successful in Information Systems (IS) outsourcing the necessity of better management practices has been pointed out. This research contributes to the knowledge base on management of IS outsourcing by addressing management of IS outsourcing relationships. The research describes two cases of IS outsourcing relationships that differ in type of activity outsourced, IS development versus IS m...

Purpose: Presents lean outsourcing model and application on a small UK-based manufacturing company that has been outsourcing part of its activities. Design/methodology/approach: The proposed approach comprised two parts. The former is the outsourcing activities within small and medium sized manufacturing companies. The later is the use of lean philosophy for continuous improvement of outsourcin...

Previous IS outsourcing research studies failed to provide evidences on how IT client-vendor relationships should be governed to ensure project success and relational continuity. More importantly, it is even challenging for companies to achieve outsourcing success in transition economies facing an environment characterized by institutional instability. This article draws from theories of instit...

Abstract Robotic Process Automation became an increasingly invasive technology in outsourcing, since both of these industries have been developed based on the same business desiderata, such as increased efficiency, cost savings and improved accuracy. However, there is a gap existing literature regarding concrete use this tasks. Therefore, we set out to investigate implementation RPA services in...

F on individual outsourcing decisions in IT research has often yielded contradictory findings and recommendations. To address these contradictions, we investigate a holistic, configurational approach with the prevailing universalistic or contingency perspectives in exploring the effects of IT outsourcing strategies on outsourcing success. Based on residual rights theory, we begin by identifying...

Organizations respond to challenges and demands for greater performance with various programmes designed to overcome obstacles and enhance business performance. One of such responses is outsourcing and it can be highly controversial. This article outlines some of the attractions and challenges of outsourcing human resource functions to give a realistic view of what can be achieved through outso...

In literature, Information Technology outsourcing is often investigated as a generic phenomenon. In practice, outsourcing transactions and services are varying. Hence IT services can be outsourced selectively or as a whole. We investigate the outsourcing of firm-wide IT infrastructure, and evaluate empirically if the successes of selective and total outsourcing differ, as a whole and in technol...

Many large organizations are increasingly outsourcing their IT functions. Factors like lower costs, improved productivity, higher quality, higher customer satisfaction, and ability to focus on core areas are some of the benefits of outsourcing. However, there are many challenges and risks associated with IT outsourcing. In this article, we identify the main risk factors and best practices in gl...

The study examines two dimensions of IT outsourcing contract structure: contract specificity and flexibility. We posit that the contract structures are influenced by (a) relational elements such as prior interactions, current nature of relationship between the contracting parties, and future interactions; and by (b) the attributes of transactions such as investment specificity and task and tech...